Community Outreach Liaison

ODYSSEY BEHAVIORAL GROUP•Innsbrook, VA

1d•Hybrid

About The Position

Located in Glen Allen, VA, Pasadena Villa Outpatient – Richmond specializes in treating adults (18 years or older) of all genders who have mood disorders, personality disorders, psychotic disorders, and co-occurring autism spectrum disorder. In addition to the treatment of mental health disorders, Pasadena Villa partners with Aster Springs to provide clinically excellent services to clients suffering from eating disorders. The Community Outreach Liaison connects clinical partners, clients and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients and families about eating disorder treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility. This role is hybrid with up to 50% travel.

Requirements

Position requires a bachelors degree, Master degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.
Position requires incumbent to have a valid drivers license, vehicle insurance and a clear driving record for the last three years.

Nice To Haves

Master degree preferred

Responsibilities

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated
Schedules and conducts tours with referral sources, clients and families
Communicates various levels of care to potential clients, families, and referral sources
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in Richmond, VA in relation to the clients individual needs and circumstances
Obtains necessary information to quickly determine viability of potential admission
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options
Empathically but prescriptively leading callers to the next step of deciding on admission
Determines the clinical and financial viability of potential admissions
Articulates the value and fit of facility programming to each potential clients circumstances and needs
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support
Offers a high level of customer service and communication to referral sources, clients and families
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators
Coordinates with the business office and Utilization Review to determine financing options for potential clients