Community Outreach Coordinator

Always Best Care Senior Services•Wilmington, DE

2d•Onsite

About The Position

The Always Best Care Community Outreach Coordinator is responsible for managing the community outreach and business development of assigned territories while meeting and/or exceeding marketing/outreach objectives for that territory. This position makes day to day decisions on outreach to potential clients, territory management and administration, handling customer service issues and opportunities, as well as implementing outreach/marketing plans. This position reports directly to the Director of Marketing and Community Outreach.

Requirements

Ability to meet and exceed goals and objectives of the department, including the ability to formulate and successfully implement business plans, sales plans and outreach activities
Ability to recognize customer needs
Ability to meet expectations and requirements of customers and/or referral sources in a timely manner.
Ability to work independently and manage time effectively without close supervision
Must have the capability to make effective and persuasive presentations on complex topics to key audiences (i.e. Social Workers, Discharge Planners, Senior communities)
Proven ability to effectively interface and work cooperatively with individuals of all levels, plus demonstrated oral and written communications skills
Ability to think on his/her feet and adapt quickly to respond key referral sources questions and various situations
The ability to occasionally lift 50-60lbs . climb stairs, enter various types of medical related information, safely operate an automobile and travel alone
Proficient in email, Internet use, Microsoft Word, Excel and Power Point
Attention to detail and accuracy, a commitment to quality work and the ability to deploy strengths and compensate for weakness

Nice To Haves

Bilingual a plus

Responsibilities

Provide information and education to healthcare professionals, facilities, organizations and consumers regarding services offered by the company.
Maintain an in-depth knowledge of the community, healthcare facilities and referral sources appropriate for our Home Care Services.
Develop and maintain relationships with discharge planners, case managers, social workers, physicians and other healthcare professionals that utilize Home Care services by regularly conducting visits to those referral sources to assist them in identifying those appropriate for services.
Track Key performance indicators (projected vs actual)—using company metrics and ad hoc reports
Work with other team members and managers to develop an outreach strategy
Follow-up on all Leads sourced from Lead Generator
Make routine visits to established, pending clients in addition to cold calls (current referral list will be made available to this candidate)
Mentor and train new Community Outreach staff
Prepare stats, trends and updates (for routine Staff meetings, and on-call, ad hoc or as needed)
Coordinate new client intakes, working closely with customer service, to ensure timely initiation of care
Represent Team Greene- ABC at monthly/weekly Networking meetings, community and marketing events and in-services
Maintain a standard of professionalism at any and all promotional events.
Attend budget discussions (expenditures, advertising and new initiatives) involving community outreach and marketing
Participate in a variety of marketing logistics, including event production through booth scheduling, collateral coordination, and notification to the executive assistant of any needed ordering.
Report pertinent information regularly to Director of marketing and Community Outreach on daily activities, and discuss strategy to obtain new business
Measure effectiveness and produce reports of accomplishments and business impact.
Other duties as assigned