Community Outreach Coordinator (Customer Service / Call Center)

Precoa•Orem, UT

17d•Hybrid

About The Position

As a Community Outreach Coordinator at Precoa, you'll help families across the country take that first step toward pre-planning by guiding them through the RSVP process for our free community education events. It's a role built on connection, not scripts, and it's a great place to build real communication and customer service skills from day one! You'll talk with prospective attendees and create positive, personal experiences as you guide them through registering for our events. Every call is a chance to help someone feel more confident about planning ahead. You'll share event details in a way that builds interest and confidence, making the RSVP process feel smooth and welcoming. Your energy sets the tone for the entire event experience. You'll enter and update attendee information in Salesforce so our teams can follow up with care and precision. You'll build sharp attention to detail and real comfort working in CRM systems. You'll partner with our Advertised Community Education Program (ACEP) team and assist with pre-event coordination. You'll gain exposure to how a national program runs behind the scenes. You'll thrive in this role if you enjoy juggling multiple priorities, staying on top of the details, and being part of a team that values kindness, service, and connection.

Requirements

High School Diploma or equivalent
Customer service or call center experience
Genuine passion for helping others
Strong communication skills with the ability to engage and energize
High attention to detail
Comfort navigating tech tools like Salesforce and MS Office

Nice To Haves

A degree in a related field
Bilingual (Spanish/English) skills

Responsibilities

Guide prospective attendees through the RSVP process for free community education events.
Create positive, personal experiences for prospective attendees during registration.
Share event details to build interest and confidence.
Enter and update attendee information in Salesforce.
Partner with the Advertised Community Education Program (ACEP) team and assist with pre-event coordination.