Community Outreach Coordinator

Cooper University Hospital•Camden, NJ

3d•Onsite

About The Position

Coordinate and facilitate field-based outreach, patient engagement, and care navigation activities as a member of the Mobile Integrated Health (MIH) team, working alongside an MIH Clinician to identify, engage, and support individuals living with substance use disorder throughout the City of Camden. Accompany the MIH Clinician in an MIH vehicle to provide non-emergent responses to overdose-related calls and conduct community-based outreach, patient follow-up, and care coordination in homes, shelters, public spaces, healthcare settings, and other community locations. Engage individuals through multiple pathways to care, including overdose responses, hospital discharges, community referrals, self-referrals, peer referrals, and proactive outreach efforts. Conduct outreach and re-engagement activities with individuals who have disengaged from treatment or been lost to follow-up. Assess barriers to health and recovery, including housing, transportation, food security, healthcare access, and other social determinants of health. Provide education on substance use disorder, medications for opioid use disorder (MOUD), harm reduction, recovery supports, and community resources. Facilitate referrals to treatment providers, behavioral health services, harm reduction programs, recovery supports, healthcare providers, and social service agencies. Maintain current knowledge of treatment, recovery, healthcare, housing, transportation, and social service resources. Document patient encounters, outreach activities, referrals, and outcomes in the electronic health record and other required data systems. Track and report outreach activities, patient engagement, referrals, and program outcomes to support grant reporting, evaluation, and quality improvement efforts. Work a flexible schedule, including evenings and weekends as needed.

Requirements

3 - 5 years experience in community based project planning, public health programming, case management, working with grant funded programs, or related work.
Ability to manage a variety of stakeholders, provide direct patient services, conduct community outreach, and deliver education to EMS personnel and/or Skilled Nursing Facility personnel
Experience in community outreach/education programs.
Excellent communication skills, both written and verbal.
Computer literate, comfortable with Microsoft Office software (Outlook, Excel, Powerpoint, Word).
Demonstrated experience in patient-facing roles and community outreach, with the ability to engage diverse populations and foster trust through effective communication and culturally competent service delivery.

Nice To Haves

Master’s Degree in Public Health, Social Work, or related field preferred
Electronic Health Record experience helpful

Responsibilities

Coordinate and facilitate field-based outreach, patient engagement, and care navigation activities.
Work alongside an MIH Clinician to identify, engage, and support individuals living with substance use disorder.
Accompany the MIH Clinician in an MIH vehicle to provide non-emergent responses to overdose-related calls.
Conduct community-based outreach, patient follow-up, and care coordination in various community locations.
Engage individuals through multiple pathways to care.
Conduct outreach and re-engagement activities with individuals who have disengaged from treatment or been lost to follow-up.
Assess barriers to health and recovery.
Provide education on substance use disorder, MOUD, harm reduction, recovery supports, and community resources.
Facilitate referrals to treatment providers, behavioral health services, harm reduction programs, recovery supports, healthcare providers, and social service agencies.
Maintain current knowledge of treatment, recovery, healthcare, housing, transportation, and social service resources.
Document patient encounters, outreach activities, referrals, and outcomes in the electronic health record and other required data systems.
Track and report outreach activities, patient engagement, referrals, and program outcomes.