Community Outreach Assistant - Entry Level

GEM•Richmond, VA

1d•$40,000 - $55,000

About The Position

We are seeking an outgoing, motivated, and team-oriented Community Outreach Assistant to join our growing organization. This is an exciting opportunity for someone who enjoys working with people, supporting community initiatives, and developing professional skills in marketing, fundraising, customer service, event marketing, and client relations. Our organization provides comprehensive, team-based training designed to help new team members learn directly from experienced leaders. We believe in collaboration, professional development, and promoting from within. You will receive hands-on training to develop the communication, customer service, fundraising, and marketing skills needed to succeed in a fast-paced environment. As a Community Outreach & Fundraising Assistant, you will work directly with customers and clients to create positive experiences, support community-focused campaigns, increase customer acquisition and retention, and contribute to successful marketing and fundraising initiatives.

Requirements

A strong desire to build a career and take on increasing responsibilities
An interest in community outreach, fundraising, marketing, sales, customer service, or client relations
Excellent verbal communication and interpersonal skills
A genuine interest in serving and engaging with the community
Strong relationship-building and customer service abilities
A positive, professional, and enthusiastic attitude
The ability to work independently and contribute effectively as part of a team
Strong organizational and time-management skills
The ability to learn quickly and apply coaching
The ability to perform effectively in a fast-paced, customer-focused environment

Nice To Haves

Previous customer service or customer relationship experience is a plus

Responsibilities

Help create and maintain a positive, productive, and professional team environment
Represent clients and campaigns while maintaining high standards of marketing, advertising, customer service, and community engagement
Interact directly with customers to educate them about products, services, promotions, and community initiatives
Support customer acquisition, engagement, and retention efforts
Attend regular team training sessions, campaign meetings, and professional development workshops
Meet with clients and customers to discuss current promotions and available services
Assist with preparing service information, quotations, and account enrollment
Build and maintain strong relationships with customers, clients, and community members
Support the planning and execution of event marketing and community outreach campaigns
Assist with fundraising initiatives and community-based promotional events
Work collaboratively with team members to achieve campaign and customer goals
Apply feedback and coaching from senior team members to continually improve performance
Represent the organization and its clients with professionalism and enthusiasm