Community Outreach Advocate

Nuclear Care Partners • Albuquerque, NM

6d

About The Position

The Community Outreach Advocate at Nuclear Care Partners develops referral relationships, generates leads, and helps former atomic workers navigate applying for Energy Employees Occupational Illness Compensation Program Act (EEOICPA) benefits. The role partners with the Community Outreach Manager, Inside Claims, Marketing, and Clinical teams to keep prospective claimants engaged throughout the claims process.

The advocate conducts outreach and community events, follows up with prospective and existing leads, and supports claims tracking alongside Inside Claims and Authorized Representatives. The role applies healthcare knowledge to understand medical terminology and documented diagnoses, while maintaining accurate activity records and tracking lead generation, claimant engagement, and pipeline progress. The position requires travel within an assigned territory and the ability to assist with event setup and related physical activities, with or without reasonable accommodation.

Requirements

• Background in healthcare, case management, patient advocacy, or a related field.
• Strong communication, relationship-building, and follow-through skills.
• Confidence making cold calls, initiating conversations, and speaking to groups.
• Organization and ability to manage multiple contacts and priorities.
• Motivation to achieve measurable goals and earn performance-based incentives.
• Initiative, willingness to learn, and a collaborative approach.
• High school diploma, GED, or five or more years of relevant work experience.
• Valid driver’s license and automobile insurance meeting NCP requirements.
• Willingness to travel within the assigned territory.
• Ability to complete required training and applicable background checks and clearances.
• Ability to assist with event setup and related physical activities, with or without reasonable accommodation.

Nice To Haves

• Sales experience.
• Experience developing referrals, increasing program enrollment, or connecting patients and families with services.
• Two to three years of relevant experience in community outreach, community relations, home health, hospice, clinical liaison work, healthcare marketing, admissions, community health, patient advocacy, patient navigation, case management, senior living, resident services, nonprofit outreach, or program coordination.
• Familiarity with EEOICPA and its application process.

Responsibilities

• Generate leads through proactive calls, networking, community events, and referral development.
• Build relationships with former workers, families, healthcare contacts, and community organizations.
• Follow up with new and existing leads to build trust and coordinate next steps.
• Support the claims process with Inside Claims and Authorized Representatives by tracking filing milestones and progress toward approval.
• Conduct outreach and events with Community Outreach Managers; identify opportunities and independently plan and organize events, involving other teams as appropriate.
• Use healthcare knowledge to understand medical terminology and documented diagnoses and communicate relevant information.
• Maintain accurate activity records and track goals for lead generation, claimant engagement, and pipeline progress.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED