Community Operations Manager

Cohere•New Braunfels, TX

3h•$65,000 - $75,000•Onsite

About The Position

Veramendi is seeking a Community Operations Manager to oversee the day-to-day operations, governance, facilities, and community standards of a vibrant, large-scale community in New Braunfels, TX. This role involves working closely with residents, contractors, vendors, and community leadership to ensure smooth operations, address concerns, maintain community assets, and follow through on operational details. The ideal candidate will have strong organizational skills, be proactive, comfortable managing multiple priorities, and adept at building relationships while driving operations forward. Cohere believes that community is the most valuable amenity and focuses on creating places where people connect, belong, and thrive.

Requirements

Minimum of 5 years of progressively responsible community association management experience and/or professional community engagement experience.
Minimum of 5–7 years of experience supervising, coaching, developing, and managing employees.
Knowledge of facilities management for large-scale community associations, including pools, landscaping, budgeting, and community financials.
Experience with covenants enforcement, architectural guidelines, community governance, and vendor or contractor management.
Strong leadership, organizational, project management, customer service, administrative, interpersonal, analytical, written, verbal communication, and problem-solving skills.
Familiarity with financial statements, budget processes, and general accounting practices.
Proficiency with Microsoft Office and the ability to learn community management, work order, document management, and other operational technology platforms.
Valid driver’s license, acceptable driving record, and reliable transportation for local business needs.
Ability to frequently lift and/or move up to 30 pounds and remain on your feet for extended periods.

Nice To Haves

Bachelor’s degree in a related field preferred.
CAI professional certification or professional development preferred.

Responsibilities

Lead the efficient response to reported community concerns, including tracking issues, coordinating contractors, following up with stakeholders, and maintaining electronic documentation of relevant communication.
Respond to resident, commercial owner, and stakeholder inquiries and coordinate with the appropriate team members to ensure timely follow-through.
Maintain knowledge of community governing documents, guidelines, transfers, disclosures, and association records.
Support community governance activities, including Board and committee-related matters.
Oversee community compliance processes in accordance with established policies and guidelines, using education, communication, and relationship-building to encourage compliance.
Oversee the Design Review Process, including coordination of applications, communication with owners and contractors, committee meeting preparation, and follow-up on decisions.
Help ensure association documents, files, records, and required documentation remain accurate and organized.
Oversee preventative and daily maintenance of community assets, including pools, landscaping, and similar facilities.
Conduct regular inspections to identify maintenance needs, potential risks, and opportunities for improvement.
Coordinate maintenance and repairs with contractors and service providers while monitoring quality and follow-through.
Vet vendors, service providers, and contractors and support bid and selection processes.
Implement preventative maintenance programs and prepare reports related to amenity repairs and maintenance concerns.
Assist with annual budget preparation and maintain an understanding of community financials and operational needs.
Foster a culture of teamwork, accountability, and continuous improvement.
Partner across Cohere to identify best practices, improve processes, and create operational efficiencies.
Balance multiple projects, resident needs, administrative responsibilities, and operational priorities with strong organization and follow-through.

Benefits

Medical coverage available on your first day
Employer-paid dental coverage
Vision coverage
401(k) retirement plan
Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
Pet insurance options
Employee Assistance Program with mental health, financial, legal, and family support resources
Travel assistance and identity theft protection
Complimentary will preparation services
Generous paid time off
16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
Professional development and growth opportunities