Community Operations Coordinator - Cambridge

CIC • Cambridge, MA

7d • Onsite

About The Position

CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment. You will join a Community Operations Team to satisfy the day-to-day needs of our members. Some work will be independent while at other times it will require collaboration with other CIC staff members.

Requirements

• A bachelor's degree or equivalent experience.
• At least one year of professional experience.
• A natural interest for helping/supporting others.
• An interest in a long-term role.
• Service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn.
• Confidently take ownership of tasks.
• Personable and enjoy helping others.
• Self-motivated attitude towards learning our business in-depth.
• Detail-oriented and organized, with strong time management skills.
• Team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

Nice To Haves

• Hands-on experience building furniture or troubleshooting technical devices or are excited to learn how.

Responsibilities

• Building and keeping good relationships with CIC members, making sure they’re happy by quickly and specifically responding to their questions and needs.
• Handling a variety of member requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new member onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting CIC Cambridge’s front desk operations for ~15% of your time with a focus on excellent service. This includes required staffing CIC One Broadway’s front desk during Venture Café on Thursdays 4PM - 6:30PM approximately every 3 weeks.
• Assisting other teams with special projects as needed.
• Helping cover other operations teams as needed
• Organizing community events to encourage networking among members.

Benefits

• 100% company-paid premium healthcare and dental benefits.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.
• Access to a nursing room, secure bicycle parking, a maker space, a gym, shower rooms with towels, and discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree