Community Operations Coordinator - Cambridge

CIC•Cambridge, MA

9d•Onsite

About The Position

CIC is looking for a full-time, early career Coordinator to join our Community Operations Team. This role is ideal for someone with at least one year of professional work experience who enjoys working in a fast-paced environment and is passionate about helping people and meeting new people. The Coordinator will be responsible for satisfying the day-to-day needs of CIC members, working both independently and collaboratively with other staff members.

Requirements

A bachelor's degree or equivalent experience.
At least one year of professional experience.
A natural interest in helping/supporting others.
An interest in a long-term role.
Service-minded, reliable, and independent thinking.
Ability to take ownership of tasks confidently.
Personable and enjoys helping others.
Self-motivated attitude towards learning the business in-depth.
Detail-oriented and organized approach.
Strong time management skills.
Team player who can maintain positive relationships.
Ability to communicate professionally.
Ability to treat everyone equally.
Ability to contribute fresh ideas.

Nice To Haves

Hands-on experience building furniture.
Experience troubleshooting technical devices.

Responsibilities

Building and maintaining good relationships with CIC members, ensuring their satisfaction by responding promptly and effectively to their questions and needs.
Handling a variety of member requests, such as office rearrangement and event hosting, in a creative and effective manner.
Stocking and maintaining supplies in kitchens and conference rooms, ensuring the upkeep of systems like print stations and conference room setups, and providing assistance as needed.
Facilitating new member onboarding, including system registration and office setup, and assisting existing members with office moves and special event preparations.
Supporting CIC Cambridge's front desk operations for approximately 15% of the time, focusing on excellent service. This includes staffing the front desk during Venture Café on Thursdays from 4 PM to 6:30 PM approximately every 3 weeks.
Assisting other teams with special projects as needed.
Covering other operations teams as needed.
Organizing community events to encourage networking among members.

Benefits

Starting compensation is $53,000 per year.
100% company-paid premium healthcare and dental benefits.
100% company-paid long and short-term disability, and life insurance.
401k (must be 21+).
18 days of PTO accrued annually (more with seniority).
Thirteen paid holidays from the start.
Access to a nursing room.
Secure bicycle parking.
Maker space.
Gym.
Shower rooms with towels.
Discounted services and memberships on resources such as gym memberships, tech and design support, hotel stays, and other options.