Part-Time Community Ombudsman

Shawnee Health Service • Carterville, IL

20h • Onsite

About The Position

The Part-Time Community Ombudsman serves as an advocate for residents living in long-term care facilities. This role focuses on promoting and protecting residents’ rights, resolving concerns, and improving quality of life through person-centered advocacy, education, and communication. The Community Ombudsman works directly with residents, families, and facility staff to address complaints, provide education on residents’ rights, and support a culture of dignity, respect, and person-directed care.

Requirements

• Bachelor's degree in social work, Human Services, Nursing, or a related field (or equivalent experience)
• Valid driver’s license and reliable transportation

Nice To Haves

• Experience working with older adults or individuals in long-term care settings
• Strong communication, advocacy, and problem-solving skills

Responsibilities

• Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care
• Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies
• Educate residents, families, staff, and community members on residents’ rights and advocacy services
• Maintain accurate, timely, and detailed case documentation
• Collaborate with facility staff, family members, and community partners
• Participate in community outreach and education events
• Maintain confidentiality and follow all ethical and legal guidelines
• Ability to work independently and manage time effectively

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees