Ombudsman

Naphcare, Inc. • Speigner, AL

1d • Onsite

About The Position

This posting is open exclusively to current AL DOC incumbent employees. NaphCare is hiring an Ombudsman to join their team of medical professionals in the Alabama Department of Corrections - Staton in Elmore, Alabama. As an Ombudsman, you will work alongside correctional officers and other medical professionals who provide care to the individuals in residence. Working within a controlled environment, where security is top priority and the days are never dull, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.

Requirements

• Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN)
• Strong healthcare knowledge or equivalent experience in a healthcare setting
• Proven ability to conduct interviews, write reports, and resolve issues effectively
• Current CPR Certification required
• Excellent interpersonal, verbal, and written communication skills
• Critical thinking and independent problem-solving skills
• Strong organizational, planning, and administrative abilities
• Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision
• Ability to work in a high-stress environment

Nice To Haves

• Previous experience in customer/client relations is highly desirable

Responsibilities

• Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
• Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
• Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
• Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
• Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.

Benefits

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees