Community Office Supervisor

1ST SUMMIT BANK•Cambria Township, PA

6d•Onsite

About The Position

This role involves supervising employees and overseeing various aspects of branch operations, including customer relationship management, business development, operational administration, and team development. The supervisor acts as a key leader within the branch, ensuring continuity of operations in the absence of the PBO and driving branch growth through exceptional customer service and proactive engagement.

Requirements

Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with customers, coworkers and management.
Ability to influence positive outcomes through coaching, collaboration, and relationship building.
Strong leadership presence with the ability to inspire trust, confidence, and accountability.
Demonstrates strategic thinking and the ability to connect daily activities to broader branch objectives.
Strong organizational skills with the ability to balance multiple priorities.
Demonstrates sound decision making and independent judgement in complex situations.
Demonstrate a results-oriented mindset while maintaining a strong focus on customer experience.
Ability to build relationships within the community.
Demonstrates emotional intelligence.
Demonstrates a commitment to developing future leaders and fostering a culture of continuous improvement.
Ability to analyze performance results and implement a plan to improve results.
Proficiency in technology and digital banking tools, with the ability to learn new systems and assist customers with digital banking solutions.
High school diploma or equivalent required.
3-5 years of retail banking experience required.
Previous experience leading, coaching, and developing team members to achieve sales and operational goals required.
Consumer loan experience required.
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
Ability to lift and move up to 25 pounds (i.e., heavy boxes or coin).
Ability to communicate in person, through email, and via telephone with customers and staff members.
Ability to sit and/or stand for an extended period.
Specific vision abilities required by this job may include close vision and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
Business development experience preferred.
Experience managing branch performance goals and analyzing data to improve results preferred.

Responsibilities

Build, develop, and maintain strong relationships with existing and prospective customers by identifying financial needs, recommending appropriate solutions, and delivering exceptional customer experience.
Respond promptly to customer inquiries, resolve complex customer issues and concerns, and ensure a high level of service that strengthens customer loyalty and retention.
Drive branch growth by proactively identifying opportunities to expand customer relationships through deposit, loan, wealth, and digital banking services and referrals to other lines of business.
Conduct proactive customer outreach and follow-up using the bank’s CRM system to strengthen relationships, deepen existing accounts, generate referrals, and support branch growth.
Oversee the branch customer outreach efforts and coach professionals to ensure consistent execution.
Represent the bank through networking, business development, and community involvement to strengthen relationships, enhance the bank’s visibility, and generate new business.
Perform account servicing, loan preparation, and other banking activities.
Review branch performance reports and utilize the data to identify opportunities to improve overall branch results.
Serve as acting branch leader in the PBO’s absence, providing leadership and ensuring continuity of branch operations.
Ensure timely completion of operational responsibilities by organizing priorities, monitoring workflow, and supporting the team in meeting customer needs and established deadlines.
Monitor operational reports and assist in ensuring regulatory, audit, and compliance requirements are completed accurately and within established deadlines.
Manage operational, compliance, fraud, and security risks while promoting fraud awareness and prevention.
Maintain a professional, organized, and customer-focused branch environment that meets the bank’s standards.
Assist in managing customer flow by directing customers to the appropriate banking professional to ensure efficient, timely, and personalized service.
Provide day-to-day direction, guidance, and support to branch professionals to ensure efficient operations, operational excellence, and exceptional customer experience.
Conduct regular team meetings to communicate updates, policies, procedures, goals, and branch priorities.
Assist the PBO in identifying, developing, and preparing future leaders within the branch.
Coach and support branch professionals in identifying customer opportunities, conducting effective financial conversations, and achieving branch sales and relationship goals.
Recognize and celebrate individual and team accomplishments through meaningful recognition, positive reinforcement, and ongoing communication.
Participate in meeting Community Banking Office’s long and short-term goals and objectives.
Attend annual meeting to develop office goals.
Attend monthly Retail Banking Management Meeting to discuss and evaluate progress on meeting goals and objectives.
Perform other duties as assigned or directed.