ERIEBANK, Community Office Manager

Eriebank • Erie, PA

1d • Onsite

About The Position

Office managers are role models who exemplify our organization’s core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes. This position involves leading and developing a team to achieve performance goals, managing daily operations, ensuring customer satisfaction, and driving strategic growth through business development and client relationship management. The role also emphasizes building positive relationships, demonstrating strong business ethics, and leveraging services and technologies for efficiency.

Requirements

• A high school diploma or general education degree (GED) is required.
• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

• Related experience and secondary education preferred.

Responsibilities

• Monitor branch performance metrics and implement strategies to meet goals.
• Drive and grow the office’s loan and deposit portfolios through proactive client relationship management, business development, and community engagement.
• Manage the office’s daily operations, including cash flow, reporting, account management and security procedures.
• Ensure customer satisfaction by addressing customer inquiries, resolving issues, and improving service processes.
• Lead the branch team while promoting employee development, assist with employee recruitment, scheduling and performance evaluations.
• Focus on driving strategic growth through innovative business development initiatives and strong client relationship management.
• Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
• Guide, motivate, and develop team members while driving the branch’s strategic goals.
• Uphold ethical standards and honesty in all actions and decisions.
• Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Engage in community outreach and corporate social initiatives.
• Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity.
• Find ways to improve efficiency and enhance customer experience.
• Maintain high standards of conduct, appearance, and communication.
• Handle all customer interactions, employee relations and business challenges with poise and competence.
• Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed.
• Maintains a strong pipeline of prospects through proactive business calling.
• Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business’s relationship with the bank.
• Builds the bank’s presence in the community.
• Independently processes all Business Banking loan requests up to $250,000.
• Review and understand financial statements, providing an appropriate analysis of business performance.
• Focuses on high level strategy, financial performance, and risk management.
• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
• Set stretch assignments and cross functional opportunities that foster growth and learning.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED