BankOnBuffalo, Community Office Manager

BankonBuffalo•Clarence, NY

1d•Onsite

About The Position

Office managers are role models who exemplify our organization’s core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

A high school diploma or general education degree (GED) is required.
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.
Background screening will be conducted.

Nice To Haves

Related experience and secondary education preferred.

Responsibilities

Monitor branch performance metrics and implement strategies to meet goals.
Drive and grow the office’s loan and deposit portfolios through proactive client relationship management, business development, and community engagement.
Manage the office’s daily operations, including cash flow, reporting, account management and security procedures.
Ensure customer satisfaction by addressing customer inquiries, resolving issues, and improving service processes.
Lead the branch team while promoting employee development, assist with employee recruitment, scheduling and performance evaluations.
Focus on driving strategic growth through innovative business development initiatives and strong client relationship management.
Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed.
Maintains a strong pipeline of prospects through proactive business calling.
Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business’s relationship with the bank.
Builds the bank’s presence in the community.
Independently processes all Business Banking loan requests up to $250,000.
Reviews and understands financial statements, providing an appropriate analysis of business performance.
Focuses on high level strategy, financial performance, and risk management.
Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
Set stretch assignments and cross functional opportunities that foster growth and learning.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs