ERIEBANK, Community Office Assistant Manager

Eriebank • Ashtabula, OH

51d • Onsite

About The Position

Supports the Community/Commercial Office Manager in overseeing daily operations, customer service, and team coordination. Community Office Assistant Managers follow our bank philosophy of positive energy, positive outcomes. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Requirements

• A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
• Successful completion of required background checks is required.
• Ability to read, comprehend, and interpret documents.
• Must possess professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively is incredibly applauded here at CNB.
• All employees must have at least some knowledge of telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties, will be greatly appreciated.
• For this position, all applicants must lead the power of being able to add, subtract, multiply, and divide in all units of measure.
• Additional suggestions include apprehension to compute rate, ratio, and percent and to draw and interpret bar graphs.
• The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form is required.
• Solving exciting problems involving several variables in a standardized situation is a major demand.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

• related experience and secondary education preferred
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties, will be greatly appreciated.
• Additional suggestions include apprehension to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

Responsibilities

• Assist in supervising front line employees and daily banking operations
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop and maintain professional COI relationships and work closely with internal business partners.
• Provide exceptional client and employee experience.
• Uncover and originate consumer and home equity loans.
• Demonstrate operational proficiency within the branch.
• Develop and maintain a strong loan pipeline and portfolio.
• Works diligently to provide an outstanding employee and customer experience.
• Demonstrates a strong level of proficiency with overall operations with minimal directions.
• Possesses a proven history or leadership, banking knowledge, and experience in a supervisory role.
• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
• Set stretch assignments and cross functional opportunities that foster growth and learning.
• Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity.
• Find ways to improve efficiency and enhance customer experience.
• Maintain high standards of conduct, appearance, and communication.
• Handle all customer interactions, employee relations and business challenges with poise and competence.
• Encourage transparency, maintaining a focus on shared organizational goals, and making time for professional development.
• Hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED