Part Time Community Navigator Chattanooga, TN

Ounce of Care•Tennessee, United States, TN

3d•Onsite

About The Position

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing. This a part-time role. This is a community-based, resident-facing role that requires consistency, follow-through, and reliability. Our residents and partners depend on us showing up as promised, and clear commitment to scheduled hours is essential to success in this role.

Requirements

Experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations.
Excited by “boots on the ground” opportunities, including community organizing, and enjoy customer-service roles.
Understand the unique opportunities and challenges affordable housing residents face.
Dependable, organized, and able to commit to a set schedule, understanding that residents and partners rely on your presence.
Ability to commute within Chattanooga, TN 2.5 days / 20 hours per week.

Nice To Haves

Ability to speak Korean or Spanish would be a plus.
Ideally, have lived in the area and/or worked in a community-based role.

Responsibilities

Proactively engage residents within affordable housing communities, building trust in Ounce's mission.
Find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.
Help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate.
Balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly.
Build trust & respect with residents, convene & listen to residents, and identify their needs proactively.
Work closely with community partners across the Providence area, ensuring our residents have access to high quality services and are treated with respect and empathy.
Actively provide services to residents related to health, benefits, and financial needs, including follow-up and ongoing support as needed.
Accurately document all outreach, services provided, referrals, and resident interactions in the Ounce platform in a timely manner.
Build and maintain local partnerships that align with resident needs and support community programming.
Plan, coordinate, and host ongoing on-site programming and events, ensuring each property has consistent monthly engagement opportunities for residents.
Attend required team meetings, trainings, and check-ins, and participate fully as a member of the Ounce community team.