Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo Bank•San Antonio, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant. In this role, you will sit within assigned bank branches and originate mortgage loans. You will collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase knowledge of mortgage products and processes. You will perform miscellaneous duties as needed and required, exercising some independent judgment when conducting outbound calls to existing and prospective customers regarding mortgage loan products and completing associated tracking activities. You will interact with customers to understand their needs and provide high-quality customer service, informing prospective and existing customers of Wells Fargo Home Mortgage programs. You will analyze and offer mortgage loan products based on the client's needs, and process low to moderately complex loan applications for mortgage transactions, reviewing rates and terms within guidelines. You will maintain a high standard of client satisfaction and quality by ensuring timely and proactive customer communication. You will continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements. You will adhere to policies, underwriting requirements, compliance requirements, and loan procedures, collaborating with fulfillment partners to meet the needs of clients throughout the origination process. You will stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
SAFE registration at the time of employment
Meet the Loan Originator requirements under Regulation Z (LO)
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Acceptable background investigation results
Meet applicable financial responsibility, character, general financial fitness and criminal background standards
Customer service experience
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Ability to provide leadership by coaching, training, and mentoring

Nice To Haves

2+ years of mortgage retail sales experience
Expertise of general lending products and overall mortgage industry experience
Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market
Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs
FHA/VA & conventional loan experience
Knowledge and understanding of sales prospecting and generating referrals
Experience with educating clients on various mortgage purchase programs
Experience developing and cultivating professional relationships
Bilingual speaking proficiency in Spanish/English

Responsibilities

Sit within assigned bank branches and originate mortgage loans
Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes
Perform miscellaneous duties as needed and required
Exercise some independent judgment when conducting outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities
Interact with customers to understand their needs and provide high quality customer service
Inform prospective and existing customers of Wells Fargo Home Mortgage programs
Analyze and offer mortgage loan products based on the client's needs
Process low to moderately complex loan applications for mortgage transactions and review rates and terms within guidelines
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements
Adhere to policies, underwriting requirements, compliance requirements, and loan procedures
Collaborate with fulfillment partners to meet the needs of clients throughout the origination process
Stay informed of mortgage industry trends and developments in the assigned market
Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace