Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo Bank•Arlington, MD

10h•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will sit within assigned bank branches and originate mortgage loans. You will collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase knowledge of mortgage products and processes. You will perform miscellaneous duties as needed and required, conduct outbound calls to existing and prospective customers regarding mortgage loan products, and complete associated tracking activities. You will interact with customers to understand their needs and provide them with high-quality customer service, inform prospective and existing customers of Wells Fargo Home Mortgage programs, and analyze and offer mortgage loan products based on the client's needs. You will process loan applications for mortgage transactions and review rates and terms within guidelines, maintain a high standard of client satisfaction and quality by ensuring timely and proactive customer communication, and continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements. You will adhere to policies, underwriting requirements, compliance requirements, and loan procedures. You will collaborate with fulfillment partners to meet the needs of our clients throughout the origination process and stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Must meet the Consumer Financial Protection Bureau qualification requirements for Loan Originator (LO) positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Must meet ongoing regulatory requirements, including additional screening if necessary.
Must obtain SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.

Nice To Haves

2+ years of mortgage retail sales experience.
Expertise of general lending products and overall mortgage industry experience.
Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market.
Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
FHA/VA & conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience with educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Ability to provide leadership by coaching, training, and mentoring.
Bilingual speaking proficiency in Spanish/English.

Responsibilities

Originate mortgage loans within assigned bank branches.
Collaborate with branch leadership, participate in branch huddles, and mentor/coach employees on mortgage products and processes.
Conduct outbound calls to existing and prospective customers regarding mortgage loan products and track activities.
Interact with customers to understand needs, provide customer service, and inform them about Wells Fargo Home Mortgage programs.
Analyze and offer mortgage loan products based on client needs.
Process loan applications for mortgage transactions and review rates and terms within guidelines.
Ensure timely and proactive customer communication to maintain client satisfaction and quality.
Pursue Wells Fargo training to enhance knowledge of products, policies, procedures, and underwriting requirements.
Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
Collaborate with fulfillment partners throughout the origination process.
Stay informed of mortgage industry trends and developments in the assigned market.
Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace.