Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo & Company • Alexandria, VA

16h • Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will sit within assigned bank branches and originate mortgage loans. You will collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase knowledge of mortgage products and processes. You will also perform miscellaneous duties as needed and required, conduct outbound calls to existing and prospective customers regarding mortgage loan products, and complete associated tracking activities. You will interact with customers to understand their needs and provide them with high-quality customer service, inform prospective and existing customers of Wells Fargo Home Mortgage programs, and analyze and offer mortgage loan products based on the client's needs. You will process loan applications for mortgage transactions and review rates and terms within guidelines, while maintaining a high standard of client satisfaction and quality by ensuring timely and proactive customer communication. You are expected to continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements, and adhere to policies, underwriting requirements, compliance requirements, and loan procedures. You will collaborate with fulfillment partners to meet the needs of our clients throughout the origination process and stay informed of mortgage industry trends and developments in the assigned market, developing and maintaining a high degree of visibility for Wells Fargo Home Mortgage in the marketplace. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

• 2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Bilingual speaking, reading, and writing proficiency in Spanish/English.
• Willingness to travel.
• Must take and pass required language assessment.
• Reliable transportation.
• Ability to work nights, weekends, or holidays as needed or scheduled.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
• The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
• A current credit report will be used to assess financial responsibility and credit fitness.
• Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
• This position requires SAFE registration at the time of employment.
• Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
• The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Nice To Haves

• 2+ years of mortgage retail sales experience.
• Expertise of general lending products and overall mortgage industry experience.
• Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources.
• Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market.
• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
• FHA/VA & conventional loan experience is preferred.
• Knowledge and understanding of sales prospecting and generating referrals.
• Experience with educating clients on various mortgage purchase programs.
• Experience developing and cultivating professional relationships.
• Customer service experience.
• Basic Microsoft Office skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to provide leadership by coaching, training, and mentoring.
• Bilingual speaking proficiency in Spanish/English preferred.

Responsibilities

• Originate mortgage loans within assigned bank branches.
• Collaborate with branch leadership and participate in branch huddles.
• Mentor and coach employees to increase knowledge of mortgage products and processes.
• Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities.
• Interact with customers to understand their needs and provide high-quality customer service.
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs.
• Analyze and offer mortgage loan products based on client needs.
• Process loan applications for mortgage transactions and review rates and terms within guidelines.
• Maintain high standards of client satisfaction and quality through timely and proactive customer communication.
• Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
• Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
• Collaborate with fulfillment partners to meet client needs throughout the origination process.
• Stay informed of mortgage industry trends and developments in the assigned market.
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.

Benefits

• Wells Fargo offers a comprehensive benefits package which includes medical, dental, vision, and life insurance.
• Paid holidays and vacation time.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Tuition reimbursement.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed