Community Membership Manager-Greater Grand Rapids
About The Position
The Community Membership Manager for Greater Grand Rapids is a field sales role focused on recruiting new members for Girl Scouts in the dynamic and diverse Kent and Ionia counties. This position requires the individual to own their pipeline, build their schedule around results, and meet specific growth targets. Key aspects include relationship-building, closing memberships, and ensuring continued engagement. The role involves working across urban neighborhoods, suburban school districts, corporate partners, and community organizations. Based out of the Girl Scout DreamLab in Grand Rapids, the manager will travel regularly throughout the territory, focusing on new girl recruitment, volunteer development and support, membership retention, and overall territory management as a business. The organization serves approximately 6,000 girls across 30 counties in West and Northern Michigan and seeks mission-driven, performance-oriented individuals.
Requirements
- A documented track record of hitting goals in sales, recruitment, fundraising, or account management.
- The social confidence to walk into any room cold, build rapport fast, and leave with a commitment.
- Strong presentation skills and the discipline to manage your own schedule, priorities, and outcomes without daily direction.
- Genuine comfort working across diverse communities, cultures, and socioeconomic backgrounds.
- A bachelor's degree or equivalent combination of lived and professional experience.
- Reliable personal transportation and a valid driver's license are required.
- Background screening required (cost covered by council).
- Membership in Girl Scouts of the USA (GSUSA) is required upon hire, per the bylaws of the national organization.
Nice To Haves
- Experience with youth organizations, volunteer management, or STEM programming is a plus.
Responsibilities
- Own a weekly cadence of at least two community recruitment events at schools, faith communities, civic organizations, and treat every event as a pipeline opportunity, not a checkbox.
- Drive prospects from first contact through membership with consistent, disciplined follow-up.
- Tell the Girl Scout story with energy and credibility to groups of every size, background, and level of familiarity with the organization.
- Build and deepen relationships with school administrators, faith leaders, and community partners who can expand your reach.
- Coordinate with council colleagues to connect new members to troop opportunities quickly and smoothly.
- Attend and actively support Service Unit meetings, bringing energy and practical value every time.
- Partner with Service Unit teams to build and execute meaningful Plans of Work.
- Recruit and onboard volunteer leaders to fill key Service Unit roles, ensuring no gap goes unaddressed.
- Be the go-to resource for volunteers: answer questions, solve problems, resolve conflicts, and keep leaders confident in their roles.
- Track membership data with intention — spot trends, identify at-risk members, and move proactively.
- Lead renewal outreach through calls, emails, and direct follow-up well before memberships lapse.
- Support troop leaders in creating experiences that keep girls and families coming back.
- Partner with internal teams to remove structural barriers to participation.
- Keep clean, current records of all recruitment activity, contacts, and outcomes in council systems.
- Own your membership metrics: new girl registrations, total membership, and retention rates.
- Participate in Membership Kick-Off and annual Service Unit planning cycles with full preparation and follow-through.
- Respond promptly to inquiries, new registrations, and lapsed member outreach — urgency matters.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
