Community Marketing Assistant Manager

Travel + Leisure Co.•Indio, CA

4d•Onsite

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

High School Diploma, GED, or equivalent.
Excellent verbal and written communication skills; must always maintain a high level of professionalism.
Ability to effectively coach and motivate marketing agents.
Provide exceptional customer service (i.e., must be able to communicate in a positive and effective manner).
Ability to efficiently multi-task.
Ability to negotiate effectively.
Ability to TO/Close for marketing agents.
Ability to recruit, train and develop.
Ability to lead by example.
Detail oriented and accurate.
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
Demonstrated problem solving ability.
Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
Must be able to work independently.
Ability to work in various indoor and outdoor venues in the valley including but not limited to festivals, hotels, concerts, and partner events.
Maintain up to date knowledge on all company systems such as Journey & Workday.
Two (2) years marketing/sales experience required, primarily in vacation ownership industry.

Responsibilities

Direct supervision of Marketing Team: interview, hire, and train employees; plan, schedule and assign work duties.
Motivate, reward, and provide disciplinary action when necessary.
Maintain team production standards according to marketing performance metrics.
Achieve minimum required monthly personal production as determined by site leadership and target performance metrics. Will include tour and package sale production.
Resolve issues pertaining to tour statuses, bookings, coding, etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Prepare additional reports deemed necessary by management.
Coordinate with marketing management regarding tour allotments available and potential tour flow.
Ensure any pertinent information related to Marketing is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Submit employee payroll corrections in timely manner.
Utilize all technology platforms daily to enhance tour booking and package sales.
Perform other related functions not listed.