Community Manager ( ModSpace)

The Armour Group Limited•Halifax, NS

48d•Hybrid

About The Position

The Armour Group Limited is a leading property development and management company in Atlantic Canada with over 50 years of history. They are seeking a Community Manager to join their local team at HRM locations, specifically to support their Modspace coworking portfolio across the Halifax Regional Municipality, with occasional support at additional properties in Nova Scotia and New Brunswick. The Community Manager (CM) is responsible for the overall member experience and daily operational success of the coworking spaces. This role acts as one of the “faces of the community,” fostering strong relationships, ensuring seamless operations, and delivering an exceptional, welcoming, and productive environment for members. The CM oversees member satisfaction across multiple sites, provides support to Member Services Coordinator (MSC) staff, and serves as a key liaison between onsite teams, management, and members. This position is based in-office, with a rotational site-visit schedule and occasional travel to additional properties in NS and NB.

Requirements

Experience in tenant/member services, coworking, hospitality, property management, or client services.
Experience supporting or managing teams; remote/virtual team management experience an asset.
Strong emotional intelligence, with excellent interpersonal and communication skills.
Exceptional attention to detail, organizational skills, and commitment to accuracy.
Proven problem-solving ability with a customer-focused mindset.
Ability to manage multiple priorities in a fast-paced, multi-site environment.
High level of professionalism and discretion; strong commitment to confidentiality.
Comfortable with analytics, operational reporting tools, and basic technology systems.
Valid driver’s license and reliable access to a vehicle (required).

Nice To Haves

remote/virtual team management experience

Responsibilities

Serve as a point of contact for members, cultivating strong relationships and trust while acting as a liaison between onsite staff, the General Manager, and internal teams.
Foster a welcoming, collaborative atmosphere through proactive engagement.
Oversee and support member onboarding, orientations, tours, and move-in/move-out experiences.
Address member inquiries, requests, and concerns promptly, escalating issues as appropriate.
Maintain high retention levels, with a particular focus on renewal periods.
Oversee daily coworking operations across multiple locations, ensuring consistent service delivery.
Conduct regular site inspections, reporting material issues, following through on resolutions and ensuring corrective actions are completed.
Support and collaborate with site teams to uphold service standards, professional presentation, and compliance with membership agreements.
Ensure SOPs (including move-in/move-out procedures) are followed, refined, and improved where necessary. Polish existing SOPs and support the development of new procedures as required.
Track and monitor onsite operational expenditures and ensure timely processing of costs.
Provide guidance and daily operational support to onsite MSC staff.
Ensure staff are well trained, represent the brand professionally, present a professional image, and understand service expectations.
Support staffing coverage across the portfolio, including filling in onsite when operational coverage is required.
Support membership growth efforts through tours, follow-ups, and relationship-based engagement, with emphasis on expansion and growth of existing members.
Collaborate with the GM to support membership growth and retention strategies.
Participate in tours, lead follow-ups, and reinforce positive occupancy outcomes.
Maintain high rate of retention, particularly at stages of renewal.
Ensure operational considerations are integrated into all occupancy workflows.
Draft and contribute to member communications, ensuring clarity, consistency, and alignment with brand voice and company standards.
Ensure accurate billing for all add-ons and additional service-related matters and membership obligations.
Maintain accurate and organized member information, agreements, and digital files and records.
Monitor vacancy levels, turnovers, and compliance with budgetary measures.
Provide input and contribute to the preparation of annual operating and capital budgets.
Provide input on operational efficiencies, service enhancements, and community-building opportunities.
Track analytics, operational metrics, and reporting requirements related to member services and site performance.