Community Manager - Waterview

Dominium•Hendersonville, TN

4d•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Waterview, a 160-unit apartment community in Hendersonville, TN. The role involves managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager is responsible for establishing and maintaining a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly, and maintaining visibility, professionalism, and rapport within the community.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may be expected to fulfill duties of any open position, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure the physical curb appeal and cleanliness of the community.
Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts orientation and training with employees, and partners with Human Resources as needed.
Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement.
Hires and terminates employees in accordance with company policy/procedure, Federal and State laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, employee performance management, etc.
Works with residents to establish good communication and resident retention programs, and resolves resident issues in a fair and timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due on the first of the month, employing thorough collection procedures.
Sends files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
Handles all details of move-ins and move-outs, with attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening in accordance with the property’s designated housing program(s) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated timeframes.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently, and in accordance with Dominium’s policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgetary allocations.
Ensures the property is in a presentable condition at all times by walking the property, including vacant units, grounds, and interior common areas regularly.
Reviews work order response time and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and all relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.