Community Manager - Waterview

Dominium•Hendersonville, TN

54d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee Waterview, a 160-unit apartment community in Hendersonville, Tennessee. The Community Manager is responsible for the property’s day-to-day operations and for maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role establishes a pleasant community atmosphere and maintains visibility, professionalism, and rapport with residents. The Community Manager supervises site personnel and contractors, oversees staff training and performance, and coordinates with corporate teams and the Area/Regional Manager. The position manages resident relations, leasing and renewals, rent collection, move-ins and move-outs, applicant screening under applicable housing programs, budgets and accounting procedures, maintenance, property inspections, safety, records, and regulatory compliance. The manager may also perform duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance, to support the community’s cleanliness and appearance.

Requirements

Three years of multifamily property management experience.
A two-year degree in a related field or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and establish and maintain positive relationships with residents.
Perform duties of open positions as needed, which may include caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to review occupancy goals, renewals, projections, and other relevant business matters.
Conduct employee orientation, training, and performance reviews; make recommendations concerning salary increases and advancement; and hire or terminate employees in accordance with policy, applicable laws, and management direction.
Maintain employee records, including attendance, PTO, and performance management records.
Promote resident communication and retention, and resolve resident issues fairly and promptly.
Follow purchasing procedures and accounting directives, work within the established budget, and promptly report potential budget variations to the Area/Regional Manager.
Collect rent and other amounts due, follow collection procedures, and timely submit eviction files and collection-agency files in accordance with policy.
Manage move-ins and move-outs, including unit inspection checklists and review of move-out charges and chargebacks.
Process applicant files accurately and promptly in accordance with designated housing programs.
Immediately report accidents and emergencies; address audit findings within required timeframes; maintain community records, files, and reports in the property management database; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign lease agreements and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property, record deficiencies, and take appropriate action within approved budgets.
Keep the property presentable by regularly walking vacant units, grounds, and interior common areas; review work-order response times and follow up with residents about their satisfaction.
Ensure office procedures and report data entry are completed accurately and on time; check daily audit issues such as key boxes, staff appearance, and job postings.
Supervise contractors and vendors to ensure quality work and completion in accordance with contracts.
Enforce company handbooks, expectations, operating policies, procedures, and applicable compliance procedures, including those concerning Section 42 and Section 8.
Stay current on federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and personnel assignments needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.