Community Manager - The Meridian

Dominium•Decatur, GA

7d•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at The Meridian, a 217-unit apartment community in Decatur, GA. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly. This position offers the opportunity to make a difference in people's lives while fostering personal and professional development within a mission-driven company focused on affordable housing.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Ability to think independently.
Ability to work with minimal supervision.
Ability to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance.
Establishes and maintains a pleasant atmosphere and positive relations with residents.
Maintains visibility, professionalism, and rapport with residents and staff.
Oversees day-to-day operations of the property.
Fulfills duties of open positions as needed, including caretaking, housekeeping, grounds keeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts orientation and training for employees.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs.
Resolves resident issues in a fair and timely fashion.
Follows company purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due, maintaining thorough collection procedures.
Sends files for evictions in a timely manner and ensures files go to collection agency per policy.
Handles all details of move-ins and move-outs, including unit inspection checklists.
Reviews move-out charges to maximize chargebacks against the move-out checklist.
Processes applicant files for screening in accordance with property's designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated time frames.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently, and in accordance with company policies.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures property is in a presentable condition at all times by regularly walking the property.
Reviews work order response time and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry.
Checks important audit issues daily (key boxes, staff appearance, job postings, etc.).
Supervises outside contractors or vendors to ensure quality workmanship and contract adherence.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals (Preventative Maintenance, Yardi, etc.) as well as compliance procedures.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by Area/Regional Manager.
Supervises all site personnel, trains staff, and is responsible for work performed by staff or contract vendors.
Establishes schedules and assigns necessary personnel to properly manage and maintain the community.