Community Manager

Jerry.ai•Palo Alto, CA

5d•$75,000 - $110,000•Remote

About The Position

Jerry.ai is hiring a Community Manager to represent the company authentically and build trust with current and future users by participating in online conversations about car insurance, repairs, and related topics. The role will build Jerry’s organic presence in communities where its customers gather and develop approaches tailored to each platform, balancing useful participation with authenticity. The Community Manager will grow Jerry’s subreddits, establish a scalable content and engagement strategy, and collaborate with Growth and Content teams to maintain consistency across channels. The role will measure performance using sentiment, share of voice, referral traffic, and LLM citations. Jerry supports remote work for most roles and also has offices in Palo Alto, New York City, Chicago, and Toronto. The company can hire only full-time salaried employees residing in specified U.S. states or Ontario, Canada; separate eligible states are listed for full-time hourly employees.

Requirements

At least 3 years of experience in community management or organic social.
Platform-native writing skills and the ability to communicate authentically across Reddit, TikTok, and Quora.
Understanding of SEO and how LLMs cite sources.
Ability to make boring or stressful categories feel human, authentic, and worth following.
A patient, curious, long-term approach that values organic trust over quick PR wins.

Nice To Haves

Experience in fintech, insurtech, or another consumer-facing and/or regulated category.

Responsibilities

Build and grow Jerry’s organic presence on Reddit, Quora, YouTube, TikTok, and other key channels.
Develop a playbook for how and when Jerry should post, reply, or remain silent in each community.
Grow Jerry’s subreddits into active, trusted communities.
Build a scalable content and engagement strategy that retains authenticity, using AI where helpful.
Work with Growth and Content teams to ensure consistency across channels.
Measure sentiment, share of voice, referral traffic, and LLM citation.