Community Manager

Morgan Group•Houston, TX

1d•Onsite

About The Position

The Morgan Group is seeking a Community Manager to oversee the day-to-day operations of a community, ensuring the highest level of professionalism from all team members. This role involves adhering to company policies, Fair Housing laws, and maintaining a professional office environment. The Community Manager is responsible for fostering excellent resident relations, supervising maintenance and service teams, managing financial responsibilities including budgeting and reporting, overseeing rent collection and legal notices, and handling all personnel issues. Additionally, the role requires managing and creating marketing strategies for the community and performing duties of an Assistant Manager and Leasing Consultant as needed.

Requirements

Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Adhere to all Fair Housing laws.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Supervise the Office Team Members.
Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
Create, maintain and encourage excellent resident relations.
Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
Maintain and/or create a resident renewal program.
Create a sense of community with the residents and the community.
Supervise, with the assistance of Lead Maintenance, the service team of the community.
Meet daily with Lead Maintenance.
Monitor the timely completion of all service requests.
Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
Monitor and perform annual inspections that are required by the City, County or State.
Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
Maintain and manage the financial responsibilities on the community.
Adhere to the Community budget and report variances.
Prepare monthly financials as directed by the Regional Property Manager.
Provide additional financial information to owners and/or MORGAN senior management team.
Assess the move out condition of apartments to prepare the final account statement.
Prepare and submit annual budget data to the Regional Property Manager.
Manage accounts payable processing in a timely and prudent manner.
Manage and monitor all rental collection on the community.
Collect rent in a timely basis per the lease contract.
Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
Ensure compliance with Community Policies and lease agreements.
Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
Responsible for all personnel issues on the community by following the MORGAN standard.
Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
Monitor daily work and professional growth of all Team Members.
Schedule and monitor vacation, holidays and sick time for Team Members on the community.
Ensure all team members comply with MORGAN’s dress code.
Complete meaningful annual performance reviews with all team members.
Ensure required training is completed by all team members.
Comply with all training requirements set forth for this position.
Manage, create and monitor the marketing of the community.
Drive qualified traffic to the community.
Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
Climb stairs Inspect and show community by accessing upper floor apartments.
Push or pull Inspect and show community.
Reach above shoulders Store supplies, inspect community.
Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies.
Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%). NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators.
Wear Personal Protective Gear such as provided back brace, when necessary.
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover.
Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.

Responsibilities

Manage the day-to-day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community.
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
Adhere to all Fair Housing laws.
Operate the office in a professional, clean, uncluttered and well-staffed manner.
Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
Supervise the Office Team Members.
Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
Create, maintain and encourage excellent resident relations.
Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
Maintain and/or create a resident renewal program.
Create a sense of community with the residents and the community.
Supervise, with the assistance of Lead Maintenance, the service team of the community.
Meet daily with Lead Maintenance.
Monitor the timely completion of all service requests.
Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
Monitor and perform annual inspections that are required by the City, County or State.
Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
Maintain and manage the financial responsibilities on the community.
Adhere to the Community budget and report variances.
Prepare monthly financials as directed by the Regional Property Manager.
Provide additional financial information to owners and/or MORGAN senior management team.
Assess the move out condition of apartments to prepare the final account statement.
Prepare and submit annual budget data to the Regional Property Manager.
Manage accounts payable processing in a timely and prudent manner.
Manage and monitor all rental collection on the community.
Collect rent in a timely basis per the lease contract.
Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
Ensure compliance with Community Policies and lease agreements.
Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
Responsible for all personnel issues on the community by following the MORGAN standard.
Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
Monitor daily work and professional growth of all Team Members.
Schedule and monitor vacation, holidays and sick time for Team Members on the community.
Ensure all team members comply with MORGAN’s dress code.
Complete meaningful annual performance reviews with all team members.
Ensure required training is completed by all team members.
Comply with all training requirements set forth for this position.
Manage, create and monitor the marketing of the community.
Drive qualified traffic to the community.
Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
Other tasks as assigned by your supervisor, not listed as essential job functions.