Community Manager - Westmont Commons
About The Position
The Community Manager oversees the day-to-day operations of an assigned 252-unit, stabilized garden-style property. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The position contributes to budget development and financial performance, oversees leasing and marketing strategies, and works to meet occupancy, revenue, and resident-retention goals. It also supervises property staff, oversees maintenance standards and property condition, supports the client/owner relationship, and completes accounting, financial, administrative, and other reports. For California properties, the role also manages the lease process using the California-specific Lease File Checklist. The position follows a Monday–Friday schedule. Team members work in an office environment and may also frequently encounter outdoor elements, including potentially unpleasant or hazardous temperatures, weather, odors, or landscape conditions. Local travel may be required for bank deposits, training, outreach events, or other job duties. The salary range is $75,000–$85,000, with possible performance-based bonus eligibility.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver's license to operate a golf cart on the property; ensure other on-site staff with golf-cart access also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property-management software.
Responsibilities
- Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals and comply with applicable policies, procedures, and laws.
- Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted on time, making bank deposits, and preparing and reviewing monthly financial status reports.
- Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including prospective resident applications, discounts and renewals, apartment inspections, required notices, evictions, and allowable lease charges and fees.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to resident concerns and requests and resolving service issues in a timely manner.
- Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
- Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
- Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits.
- Low-cost or free basic medical coverage for employee-only coverage.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions, based on applicable program terms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
