Community Manager - Westmont Commons
About The Position
The Community Manager oversees the day-to-day operations of an assigned, stabilized garden-style apartment property with 252 units. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and procedures and applicable housing laws and regulations. The position manages property finances and operations, including budgeting, revenue collection, vendor invoices, expenditures, leasing, marketing, resident satisfaction, property inspections, staff performance, owner relationships, and required reporting. The role also ensures the property’s physical condition and service delivery meet company standards. For California properties, the Community Manager uses the California-specific Lease File Checklist to ensure lease documentation is complete, compliant, and consistently organized. The position follows a Monday–Friday schedule. The salary range is $75,000–$85,000, with possible bonus eligibility. The role is based in an office environment with frequent potential exposure to outdoor conditions and may require routine local travel.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold licenses and/or certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software; Entrata, Yardi, and/or OneSite preferred.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
- Ability to access all exterior and interior parts of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
- Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or a related field.
Nice To Haves
- Bachelor’s degree from an accredited college or university in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property-management software.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewals; inspecting apartments; following notice requirements; evicting residents; and imposing and collecting permissible fees and charges.
- Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
- Respond to resident complaints, questions, and requests and take appropriate action to resolve service issues; ensure maintenance staff meet company standards for service requests.
- Inspect the property regularly and address issues so that grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
- Make routine local trips as needed for bank deposits, training classes, outreach events, or other job responsibilities.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Possible bonus program eligibility for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
