Community Manager - Arcade

Dominium•St Louis, MO

8d•Onsite

About The Position

Dominium is seeking a Community Manager to join our team at Arcade, a 282-unit apartment community in St. Louis, MO. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly. This position may involve fulfilling duties of open on-site positions, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure the community's curb appeal and cleanliness. The Community Manager acts as a liaison between corporate staff and on-site personnel, conducts staff meetings, oversees performance reviews, and manages hiring and termination processes in accordance with company policy and legal requirements. They will also work on resident communication and retention programs, resolve resident issues, manage purchasing procedures, oversee accounting directives, and work within the established budget. Rent collection, eviction procedures, move-in/move-out processes, and applicant screening are key responsibilities. The role also involves reporting accidents, addressing audit findings, maintaining property records, conducting safety meetings, responding to internet leads, reviewing traffic reports, signing lease agreements, partnering with marketing, and ensuring maintenance requests are handled promptly. Continuous property inspection for improvements, regular property walks, and follow-up on work orders are expected. The Community Manager must enforce company policies and stay current on relevant laws and regulations. This role includes supervisory responsibilities for all site personnel, including training, scheduling, and assigning tasks.

Requirements

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English) and ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages property (or properties) for stakeholders by performing the following duties personally or through direct reports.
Maximize occupancy/collections/physical appearance/resident retention/compliance (as applicable).
Establish and maintain a pleasant atmosphere and relations with the residents of the community.
Maintain visibility, professionalism, and rapport.
Responsible for day-to-day operations of the property.
Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community.
Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections.
Prepares and conducts orientation and training with employees and partners with Human Resources as needed.
Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement.
Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, employee performance management, etc.
Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due on the first of the month.
Maintains very thorough collection procedures including knocking on doors.
Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists.
Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings in the designated time frames.
Maintains and/or documents all community records, files, and reports in property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations.
Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly.
Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.).
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
Performs other duties as assigned by Area/Regional Manager.
Supervise all site personnel; train and/or be responsible for work performed by staff members or contract vendors; and establish schedules and assign necessary personnel needed to properly manage and maintain the community.