Community Manager - Arcade

Dominium•St. Louis, MO

9d•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Arcade, a 282-unit apartment community in St. Louis, MO. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly. The company is dedicated to tackling the affordable housing crisis and creating quality, affordable homes while fostering a strong sense of community.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages daily operations, potentially fulfilling duties of open positions like caretaking, housekeeping, grounds keeping, and light maintenance to ensure the community's physical appearance and cleanliness.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, and performance reviews.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of management and HR.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium's purchase order and purchasing procedures, adhering to accounting directives and working within budget.
Collects rent and all monies due, implementing thorough collection procedures.
Handles move-ins and move-outs, paying close attention to unit inspection checklists and maximizing chargebacks.
Processes applicant files for screening according to the property's designated housing programs in a timely and accurate manner.
Reports accidents and emergency situations immediately, addressing and correcting audit findings.
Maintains and documents community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads, reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements, partnering with corporate Marketing as needed.
Ensures maintenance requests are handled promptly and efficiently, inspecting the property regularly for improvements and deficiencies.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Supervises outside contractors or vendors to ensure quality workmanship.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.