Community Manager

Park Property Management•Toronto, ON

4d•CA$52,000 - CA$65,000•Onsite

About The Position

Park Property Management Inc. (Park), established in 1975, is dedicated to providing high-quality, market-affordable rental housing across the Greater Toronto Area and various cities in Ontario. With a portfolio of over 11,500 apartment units in 93 buildings, Park is committed to growth through new developments and acquisitions. The company fosters a workplace guided by its core values: Respect, Integrity, Trust, and Excellence (R.I.T.E.), promoting teamwork and collaboration. The Community Manager role in Toronto will oversee a portfolio of multifamily residential buildings in Midtown Toronto, reporting to the Property Manager. This position is crucial for delivering an exceptional resident experience and ensuring efficient day-to-day operations.

Requirements

2+ years of experience in property management, community engagement, hospitality, customer service, and or related fields.
Post secondary education in Business, Property Management, Communication, or related fields.
Strong customer service, communication, and relationship-building skills with the ability to effectively manage resident interactions.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Participate in an after-hours emergency response rotation and attend sites as required.
Eligible to work in Canada and will be subject to a criminal background check.

Nice To Haves

Experience with property management software (Yardi, BuildingStack) is considered an asset.
Property Management designation (CPM, RCM, or working towards one) is considered an asset.

Responsibilities

Deliver an exceptional resident experience through a strong onsite presence.
Respond to inquiries, complaints, concerns, and feedback from current and prospective residents in a prompt and professional manner.
Oversee day-to-day operations, including vendor coordination, suite turnovers, capital projects, and emergency response.
Inspect properties regularly to identify risks, deficiencies, and opportunities for improvement.
Coordinate month-end activities, including suite pre-inspections and contractor/employee scheduling to support efficient unit turnovers.
Educate residents on the rules and regulations of the property, as appropriate.
Increase resident satisfaction and retention by organizing events and activities aligned with the resident demographics.
Collaborate with Marketing and Leasing to develop and implement strategies that enhance resident retention and satisfaction.
Contribute to planning, budgeting, forecasting, performance reporting, variance analysis, and weekly/monthly operational reporting.
Partner with Property Manager for other duties as assigned.