On-Site Community Manager - Waters at Willow Run Apartments

Atlantic Housing•Austin, TX

7d•Onsite

About The Position

The Community Manager oversees the on-site operation of the Waters at Willow Run Apartments, a multifamily property that includes HUD and affordable housing programs. The manager directly supervises on-site staff and ensures that corporate policies and procedures are implemented. The role reports to a Regional Manager and supports the Foundation’s mission through property operations, resident services, and achievement of business and program goals. Responsibilities include preparing accurate reports; assisting with annual budgets and managing expenses; reviewing capital replacement plans with the Regional Manager and corporate team; researching the local market and developing marketing strategies; managing vendors; leading customer service and resident services activities; overseeing routine legal matters; supporting compliance with applicable laws; improving processes; reviewing employee performance and compensation recommendations; and regularly inspecting the property. Employees must meet the position’s performance standards and comply with company policies, procedures, and supervisory instructions. Duties may be changed or supplemented, may include cross-training, and may include other assignments requested by company officials.

Requirements

At least 3 years of prior on-site multifamily property management experience.
At least 1 year of the required property management experience must have been as a Property Manager or Community Manager of a Tax Credit community.
High school degree or equivalent.
Professional designation or certification indicating property management expertise, such as CPM, ARM, CAM, TCS, HCCP, SCHM, or an equivalent designation from a recognized multifamily industry organization.
Prior experience with affordable housing programs, including income and rent restrictions, LURA, and/or Tax Credit compliance.
Proficiency with Yardi property management software or experience with similar property management software.
Demonstrated ability to recruit, retain, manage, direct, train, motivate, and lead office and maintenance personnel effectively.
At least 1 year of prior experience evaluating employee performance and coaching and developing team members.

Nice To Haves

Completion of a leadership development program.
Proficiency with Yardi property management software.

Responsibilities

Directly supervise on-site staff and ensure implementation of corporate policies and procedures.
Prepare accurate and timely weekly, monthly, quarterly, annual, and ad hoc reports covering cash flow, budget variances, market studies, and business strategies.
Assist with developing annual budgets, managing expenses, and achieving revenue, occupancy, social program, and other Foundation mission goals.
Work with the Regional Manager and corporate team to review and inspect capital replacement plans and ensure they are within the approved budget.
Maintain detailed knowledge of the local market and competition and develop tailored marketing plans and strategies.
Solicit bids from vendors and negotiate with them.
Lead the on-site team in providing excellent customer service to tenants.
Review and monitor the monthly schedule of resident services activities and support the AHF mission.
Lead on-site staff in evictions and other routine legal matters.
Stay abreast of federal and state legal developments relevant to the business, including Fair Housing, EEO, OSHA, and ADA, and assist in ensuring compliance.
Assist with ongoing process improvement, including revisions to policies and procedures.
Review employee performance and recommend or approve compensation decisions, as appropriate.
Personally inspect the property regularly through scheduled and unscheduled visits to ensure the community is marketable inside and out.
Comply with performance standards, company policies and procedures, and supervisory instructions; perform other assigned duties and cross-training as needed.