Community Manager

Post Consumer Brands•Lakeville, MN

2d•Onsite

About The Position

The Community Manager is responsible for growing both grocery and pet communities across all social media channels. This individual is high-energy, driven, and looking to dive deep into the world of social media management. Responsibilities include responding and engaging with fans and consumers, scheduling content and combing platforms for user generated content, and generating social listening and channel reports to inform future marketing campaigns. With excellent communication skills, the community manager will work cross functionally to ensure the health of social channels.

Requirements

Bachelor’s degree or equivalent work experience
Minimum of 3 years of hands-on experience in the Marketing / Social Media space
CPG marketing/Social Media space experience
Excellent written and verbal communication skills
Knowledge of social media content best practices
Ability to work in a team environment as well as work with cross-functional partners

Nice To Haves

Knowledge of Sprout and Sprinklr social media management tools a plus
Experience in consumer affairs a plus

Responsibilities

Monitor all social media channels and Post Consumer Brand profiles for questions and comments
Respond to fans and consumers through in-house social media management tools as well as native platforms
Schedule all content through in-house social media management tools as well as native platforms
Conduct daily social listening reporting on priority brands and share findings with the broader organization
Conduct monthly profile and post-performance reporting on priority brands and share findings with brand and communications team
Manage the influencer database and work alongside the PR team for outreach and surprise & delight opportunities
Spot trends, potential issues, and campaign opportunities through real-time monitoring and sharing with the broader social media and PR teams
Support the broader social media team on annual planning including agency reviews, campaign testing, and analysis of past campaigns