Community Manager - Aria Landings

Dominium•Fort Myers, FL

6d•Onsite

About The Position

Dominium is seeking a Community Manager to join our team at Aria Landings, a 320-unit apartment community in Fort Myers, FL. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring day-to-day operations run smoothly. This position requires maintaining daily operations, potentially fulfilling duties of open positions (caretaking, housekeeping, groundskeeping, light maintenance), and acting as a liaison between corporate and on-site staff. The role involves staff management, including hiring, training, performance reviews, and record maintenance. Responsibilities also include resident relations, budget adherence, rent collection, processing applicant files for various housing programs, accident reporting, audit correction, record maintenance, safety meetings, responding to internet leads, managing maintenance requests, ensuring office procedures are followed, supervising contractors, enforcing company policies, and staying current with relevant laws and regulations. The Community Manager will perform other duties as assigned by the Area/Regional Manager.

Requirements

Three years of multifamily property management experience required
Proficient in MS Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills (English) and ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

4-year degree preferred
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community.
Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections.
Prepares and conducts orientation and training with employees and partners with Human Resources as needed.
Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement.
Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, employee performance management, etc.
Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due on the first of the month.
Maintains very thorough collection procedures including knocking on doors.
Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists.
Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings in the designated time frames.
Maintains and/or documents all community records, files, and reports in property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations.
Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly.
Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.).
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
Performs other duties as assigned by Area/Regional Manager.