Community Manager

AAM Brand•Albuquerque, NM

22d•Hybrid

About The Position

AAM is seeking a dynamic problem-solver to join their team as a Community Manager. This role involves overseeing a portfolio of HOA communities, requiring a blend of strategic thinking and hands-on problem-solving. The Community Manager will apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership. The ideal candidate thrives in a fast-paced environment and enjoys using technology to improve processes and customer service.

Requirements

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations.
Partners with AAM’s Management Team to ensure compliance.
Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
Solicit, negotiate and execute contracts for Association vendors and service providers.
Prepare and submit bid specs and work orders to vendors/service providers, as needed.
Plan, budget, advertise, execute and attend Association events with Boards/Committees approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
Review, modify, code and approve Association invoices.
Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
Interview, hire and train employees, as needed.
Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
Exhibit a proactive approach to management; provide leadership in planning future growth.
Perform other duties as directed.