Community Manager - Flats on Waters Edge

Dominium•Nashville, TN

2d•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at Flats on Waters Edge, a 156-unit apartment community in Hermitage, TN. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain positive resident relations, ensure day-to-day operations run smoothly, and maintain visibility and professionalism within the community.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions including caretaking, housekeeping, grounds keeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, occupancy goals, renewals, and projections.
Prepares and conducts orientation and training for employees.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy and federal/state laws.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs.
Resolves resident issues in a fair and timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to company accounting directives.
Works within the established budget and notifies management of any possible variations.
Collects rent and all monies due, implementing thorough collection procedures.
Handles move-ins and move-outs, paying close attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks against the move-out checklist.
Processes applicant files for screening according to designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings.
Maintains and documents community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, and guest card follow-up.
Reviews and signs all lease agreements.
Ensures maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within budget.
Ensures the property is presentable at all times by regularly walking the property.
Reviews work order response time and follows up with residents for satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.
Supervises all site personnel, trains staff, and is responsible for work performed by staff or contract vendors.
Establishes schedules and assigns personnel needed to manage and maintain the community.