Community Manager

Cardinal Group Companies • Tempe, AZ

1d • Onsite

About The Position

The Community Manager role is responsible for overseeing all day-to-day operations of Rambler Tempe to ensure a seamless living experience for residents. This includes leading and managing the on-site leasing, maintenance, and office staff, fostering a high-performance culture. The role also involves maintaining complete and accurate property records, ensuring the community is well-maintained, safe, and compliant with all regulations, and supervising vendor contracts, invoices, and service agreements. A key aspect of the role is striving for improvements in community performance to meet or exceed annual financial and operational goals. Additionally, the Community Manager serves as the primary point of contact for residents, handling concerns, lease questions, and maintenance requests with urgency and care. They will implement creative resident engagement initiatives to foster a sense of community and increase retention, and plan and execute community events and programs. The role also requires developing and overseeing the property’s annual budget, cash flow, and revenue strategies, analyzing and producing monthly financial statements, and maintaining accurate rent collections, delinquency tracking, and occupancy reporting. Collaboration with the leasing team to drive occupancy and retention through creative marketing and sales strategies, monitoring market trends, and ensuring a consistent brand experience are also crucial. The Community Manager will act as a liaison between corporate leadership and on-site teams to streamline processes and ensure smooth operations, and assist with other duties and special projects as assigned. Availability to work evenings and weekends as needed is required.

Requirements

• 4+ years in property management, preferably in student housing or multifamily.
• Strong financial acumen with experience managing budgets and optimizing revenue.
• Proficiency in property management software (Entrata preferred), Microsoft Office, and Gsuite.
• Experience leading on-site teams, vendors, and resident engagement programs.
• Proven leadership abilities with experience managing staff and fostering a positive workplace culture.
• Strong problem-solving and decision-making skills.
• Ability to analyze financial reports, manage expenses, and drive revenue growth.
• Detail-oriented and highly organized, with a get-stuff-done (GSD) attitude.
• A proactive problem-solver who anticipates needs and resolves them with ease.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• A dynamic communicator with a warm and professional demeanor.
• Energetic and positive, thriving in a fast-paced and ever-changing environment.
• Passionate about resident experience.
• Motivated by goals and driven to exceed leasing and occupancy targets.

Nice To Haves

• Experience launching a new property or lease-up.
• Entrata expert and can leverage data to optimize operations.
• Love planning and executing resident engagement events.

Responsibilities

• Oversee all day-to-day operations of Rambler Tempe to ensure a seamless living experience for residents.
• Lead and manage the on-site leasing, maintenance, and office staff, fostering a high-performance culture.
• Maintain complete and accurate property records, including audits, leases, financial reports, and compliance documentation.
• Ensure the community is well-maintained, safe, and compliant with all regulations.
• Supervise vendor contracts, invoices, and service agreements to optimize property performance.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Serve as the primary point of contact for residents, handling concerns, lease questions, and maintenance requests with urgency and care.
• Implement creative resident engagement initiatives to foster a sense of community and increase retention.
• Plan and execute community events and programs that align with the community’s brand and enhances the resident experience.
• Lead efforts to resolve resident concerns professionally while maintaining positive relationships.
• Develop and oversee the property’s annual budget, cash flow, and revenue strategies to maximize financial performance.
• Analyze and produce monthly financial statements, identifying variances and implementing corrective strategies as needed.
• Maintain accurate rent collections, delinquency tracking, and occupancy reporting to ensure financial success.
• Collaborate with the leasing team to drive occupancy and retention efforts through creative marketing and sales strategies.
• Monitor market trends and competitor properties to stay ahead in student housing demand.
• Ensure the property delivers a consistent and engaging brand experience in all interactions.
• Work closely with ownership, leasing, and corporate teams to share updates, address challenges, and drive success.
• Participate in LV Collective’s training programs to continuously refine skills and stay aligned with best practices.
• Serve as the liaison between corporate leadership and on-site teams to streamline processes and ensure smooth operations.
• Assist with other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees