Community Manager- 1500 Nicolett

Dominium•Minneapolis, MN

16h•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at 1500 Nicollet, a 183-unit apartment community in Minneapolis, MN. The company is dedicated to addressing the affordable housing crisis by creating quality, affordable homes and fostering a strong sense of community. This role involves managing property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager is responsible for establishing and maintaining positive resident relations and ensuring the day-to-day operations of the property run smoothly, all while promoting personal and professional development within the company.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor, and manage others.

Nice To Haves

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage daily operations, potentially fulfilling duties of open positions such as caretaking, housekeeping, groundskeeping, and light maintenance to ensure the community's physical appearance and cleanliness.
Act as a liaison between corporate staff and on-site management/maintenance personnel.
Meet with staff to discuss business, including occupancy goals, renewals, and projections.
Prepare and conduct employee orientations and training, partnering with Human Resources as needed.
Prepare and conduct performance reviews, making recommendations for salary increases and/or advancement.
Hire and terminate employees in accordance with company policy, federal and state laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintain employee records for attendance, PTO, and performance management.
Work with residents to establish good communication and resident retention programs, resolving resident issues fairly and promptly.
Follow Dominium's purchase order and purchasing procedures.
Oversee and adhere to all appropriate company accounting directives.
Work within the established budget and immediately notify the Area/Regional Manager of any potential variations.
Collect rent and all monies due on the first of the month, employing thorough collection procedures.
Send eviction files in a timely manner and ensure files go to the collection agency according to policy.
Handle all details of move-ins and move-outs, paying close attention to unit inspection checklists.
Review move-out charges to maximize chargebacks and compare them to the move-out checklist.
Process applicant files for screening according to the property's designated housing program(s) in a timely and accurate manner.
Report accidents and emergency situations immediately.
Address and correct all internal and external audit findings within designated timeframes.
Maintain and/or document all community records, files, and reports in the property management database.
Conduct monthly safety meetings with all staff.
Respond to internet leads and review weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Review and sign all lease agreements.
Partner with corporate Marketing as needed.
Ensure all maintenance requests are handled promptly, efficiently, and in accordance with Dominium's policies and procedures.
Continuously inspect the property for improvements, recording deficiencies and taking necessary action within approved budgetary allocations.
Ensure the property is in a presentable condition at all times by regularly walking the property, including vacant units, grounds, and interior common areas.
Review work order response times and follow up with residents to ensure satisfaction.
Ensure office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Check important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervise all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and all relevant manuals (e.g., Preventative Maintenance, Yardi), as well as procedures related to Compliance (Section 42, Section 8, etc.).
Stay current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Perform other duties as assigned by the Area/Regional Manager.
Supervise all site personnel, train staff, and/or be responsible for work performed by staff or contract vendors.
Establish schedules and assign necessary personnel to properly manage and maintain the community.