Community Manager - Andalucia

Greystar•Pasadena, CA

3d•$75,000 - $80,000•Onsite

About The Position

This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. The Community Manager is responsible for meeting targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. They also approve invoices from vendors, contractors, and service providers, control expenditures, and oversee the lease enforcement process. Additionally, the role involves gathering and analyzing market trends to implement marketing and leasing strategies, promoting resident satisfaction and retention, and ensuring the property's maintenance team complies with company standards. The Community Manager supervises property staff, assists in managing client/owner relationships, and completes various reports. For California, specific lease file management is required.

Requirements

2-3 years of Assistant Community management experience or at least 1 year of community management experience required.
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service background.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property and ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.
Proficiency in Internet, word processing, spreadsheet, and database management programs.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members.

Responsibilities

Manages the day-to-day operations of an assigned property, including team members, daily activities, and resources to achieve budgeted financial and operational goals.
Ensures property operations comply with Company policies, Fair Housing, ADA, FCRA, and other relevant laws.
Provides input into budget development by analyzing financial statements, marketing information, and operational reports.
Meets targeted revenues by setting rent rates, collecting and posting rent/fees, making bank deposits, and preparing financial status reports.
Approves vendor invoices by reconciling work, ensuring insurance validity, coding charges, and managing communication.
Controls expenditures within the approved budget and manages the petty cash fund.
Oversees the lease enforcement process, including approving applications, discounts, and renewal leases, conducting inspections, following notice requirements, evicting residents, and collecting fees.
Gathers and analyzes market trends to implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints and resolving service issues.
Ensures maintenance team members comply with company standards for responding to and completing resident service requests.
Conducts regular property inspections to ensure safety, cleanliness, and general appearance standards are met.
Supervises property staff through interviewing, hiring, orienting, training, and performance management.
Assists in managing client/owner relationships by meeting with owners, conducting tours, providing updates, and responding to requests.
Completes accounting, financial, administrative, and other reports.
For California: Manages the lease process using the California specific Lease File Checklist to ensure document completeness and compliance.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays).
Birthday off after 1 year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave.
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.