Community Manager

Kiln • Bellevue, WA

11d • Onsite

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to elevate the performance and lifestyle of its members through an ecosystem of people, products, places, and spaces. Kiln is rapidly expanding throughout the western United States and is pioneering the future of hybrid work within the 'flex-office' niche. The Community Manager will be the face of the Kiln brand in Manhattan Beach, leading the curation of a vibrant community, recruiting and managing a first-rate team, and ensuring all aspects of the Kiln site run seamlessly to provide a dynamic and frictionless working environment for members. The role involves providing a world-class experience for members and guests, driving top- and bottom-line growth through P&L ownership, and implementing practices for operational excellence.

Requirements

• Energetic, people-oriented professional
• Minimum 5 years' experience in Hospitality Management
• A 'local' or several years' experience in the geographic area
• A strong, active professional network
• Experience managing a team of more than two people
• Cold-outreach experience
• Project management and business operations experience
• Exceptional organizational and multitasking skills
• Strong verbal and written communication skills
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Familiarity with the Coworking and Hospitality Industry
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values

Nice To Haves

• A Connector: Effortlessly building meaningful relationships, introducing members, and organizing events to create an environment where everyone feels they belong.
• A Master of Operations: Seeing the big picture and managing details to ensure smooth and efficient operations, creating a seamless experience for members.
• A Sales Driver: Identifying growth opportunities, meeting financial goals, and boosting occupancy while ensuring members feel valued and supported.
• A Leader & Coach: Leading by example, fostering a culture of excellence and growth, and inspiring the team to reach their goals.
• A Local Tastemaker: Deeply connected to the city’s entrepreneurial ecosystem, knowing startups, key players, and thriving businesses.
• A Hospitality Enthusiast: Understanding how to create elevated experiences with a background in hospitality, coworking, or retail.

Responsibilities

• Create & Cultivate Community: Design and implement community initiatives that foster connections, including events, member introductions, and communications.
• Drive Sales & Growth: Achieve financial KPIs and revenue targets through membership sales, event revenue, and operational efficiency.
• Manage Operations: Oversee site operations, ensuring a frictionless experience for members. Coordinate repairs, maintenance, and improvements as needed.
• Develop & Lead Team: Recruit and manage a talented team, guiding their professional development and ensuring they meet individual and team objectives.
• Engage in the Local Community: Actively participate in local events, network with businesses, and elevate Kiln's presence in the Manhattan Beach market.
• Oversee Events: Manage a robust calendar of events, balancing educational, member appreciation, and lead-generating programming to enhance the community experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed