Community Manager

Abbott • Chicago, IL

1d • Hybrid

About The Position

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. The Community Manager position, based in Willis Tower offices or Abbott Park, IL within the PA Public Affairs division, is responsible for monitoring, engaging, and analyzing conversations across Abbott’s digital ecosystem. This includes corporate social media channels, CRM, and emails, with the goal of strengthening and protecting the company’s reputation while delivering customer-first, meaningful brand experiences. The role involves actively responding to comments, questions, and concerns on all Corporate-owned social and digital channels, and proactively engaging with community members to build relationships. The Community Manager will collaborate cross-functionally with Abbott’s businesses and corporate teams to address consumer issues presented on social media, email, and web platforms, ensuring timely, accurate, and brand-appropriate responses. Key responsibilities include identifying and socializing emerging themes/topics, establishing community culture and tone, and fostering dialogue on behalf of Abbott’s brand. The ideal candidate possesses strong creative writing skills, superior judgment, attention to detail, organizational skills, and the ability to manage multiple projects simultaneously. This role is part of the Content team within Abbott’s global marketing and external affairs team, requiring high proficiency in digital and social media, customer service, and ideally, prior experience in public relations, marketing communications, and/or social media management. The candidate should balance strategic thinking with rapid execution, utilizing strong judgment, data, and communication skills to build trust and deliver high-quality engagement at scale.

Requirements

• Bachelor’s degree in communications, Marketing, Public Relations, Journalism, or related field, with 2–5 years of relevant experience
• Experience with social listening and engagement tools (e.g., Sprinklr or similar platforms)
• Strong understanding of social platforms, community dynamics, and digital trends
• Excellent communication and analytical skills, with ability to translate data into actionable insights
• Sound judgment, high attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Highly collaborative, with a passion for digital engagement and flexibility to support periodic weekend monitoring

Nice To Haves

• Prior experience in public relations, marketing communications, and/or social media management preferred.

Responsibilities

• Manage day-to-day community engagement across corporate social platforms, CRM, and email ensuring timely, accurate, and brand-appropriate responses.
• Oversee day-to-day community management on social – foster dialog, answer questions or comments, escalate and resolve issues, and advise on potential opportunities, ensuring brand compliance, quality assurance and timely response as needed.
• Monitor conversations using listening tools (e.g., Sprinklr) to track sentiment, emerging topics, and potential risks.
• Surface relevant themes and actionable signals to inform engagement and immediate decision-making.
• Detect sensitive or high-risk issues and execute escalation protocols in partnership with Legal, Public Affairs, and Customer Care.
• Track, analyze, and report on engagement, sentiment, response time, and recurring themes; deliver clear, concise summaries for internal stakeholders.
• Manage and optimize listening dashboards, workflows, and reporting cadences to drive efficiency and consistency.
• Stay on top of trends and identify user-generated and media stories the community would find interesting.
• Lead internal forums to share learnings, trends, and community management standards across Abbott.
• Serve as the day-to-day point of contact for community management agency partners, providing guidance, training, and quality oversight.
• Partner across teams and stay current on platform updates and digital trends to continuously improve engagement strategies.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level