Community Manager

Woda Cooper•Portland, MI

10d•Onsite

About The Position

Woda Cooper Companies, Inc. is seeking a part-time Community Manager for Portland School, a unique affordable housing community in Portland, MI. This role involves creating an exceptional living experience for residents by managing daily operations, fostering positive resident relations, and ensuring the property remains attractive and well-maintained. The position requires 20-24 hours per week and offers an opportunity to grow with a rapidly expanding company focused on creating quality affordable housing.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Outgoing, friendly, and customer-oriented demeanor.
Excellent interpersonal skills with good sales and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of laws, guidelines, and best practices of property management.
Proficient in Microsoft Office Suite or related software.
Must possess a valid driver's license and insurance.
Ability to lift up to 15 pounds.
Ability to traverse a variety of properties with stairs and in a variety of weather conditions.
Employment is contingent on education verification, references, background check, and drug screening.

Nice To Haves

Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to enhance community image and ensure superior resident retention.
Lease apartments, including handling inquiries, showing units, processing applications and deposits, verifying income and credit, and ensuring timely lease execution and renewal.
Maintain the community's curb appeal, ensuring it remains welcoming and attractive.
Maintain confidentiality of prospect or resident information.
Securely handle rents and all monies on site, including daily deposits and record keeping.
Oversee rent collection and posting, track collections, pursue delinquent accounts, issue notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and process bad debt files for collections.
Create and maintain a customer-centered service culture with prospects, residents, family members, and associates.
Administer the community's operating budget and control monthly expenses.
Assemble and forward complete credit and income information, along with verification documents, to Compliance for approval.
Maintain resident files in compliance with all SHFA, governmental, lender, and investor commitments.
Track scheduled unit inspections and ensure preventative maintenance is completed.
Sign off on vacant units as market-ready and provide feedback/work orders for maintenance.
Inspect the property daily, schedule capital improvements and repairs, and collect bids for forwarding to the Regional Manager.
Ensure all financial reporting, records, and paperwork are performed correctly and in a timely manner.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Maintain awareness of neighborhood market conditions.
Ensure residents comply with lease terms and rules/regulations.
Develop and implement positive resident relations programs.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries to People Operations, Regional Manager, and Incident Reporting.
Report property loss or liability-related issues for staff, residents, and guests.
Read and be familiar with policies and procedures.
Respond to emails promptly.
Complete required and assigned training courses in a timely manner.
Learn and function within company-related software.
Respond to after-hours and weekend emergencies related to injuries or property damage.
Effectively communicate with residents, associates, and vendors.
Report to work according to schedule and on time.
Perform other related duties or training as assigned.