Community Manager

Twin Pines•New York, NY

59d•$110,000 - $115,000•Onsite

About The Position

The Community Manager is responsible for the overall operations, compliance, and resident experience of an affordable community operating under the NYCHA Permanent Affordability Commitment Together (PACT) program. The successful candidate must have a strong background in affordable housing management and demonstrated experience working within the NYCHA environment. A thorough understanding of NYCHA reporting requirements, compliance standards, occupancy procedures, resident relations, and operational protocols is essential. Candidates should be familiar with NYCHA systems, documentation processes, lease administration, regulatory reporting, and agency audits. The ideal professional will be highly organized, detail-oriented, and capable of ensuring full compliance with all NYCHA and PACT program requirements while effectively managing day-to-day property operations and resident services.

Requirements

Experience managing affordable or regulated multifamily housing communities
Working knowledge of HUD, LIHTC, Fair Housing, and related compliance requirements
Strong customer service mindset with professional communication skills
Ability to manage multiple priorities in a fast-paced, resident-facing environment
Proven ability to lead on-site teams and hold staff accountable
Strong organizational skills and attention to detail
3+ years of multifamily property management experience, including affordable or regulated housing
Prior experience as a Community Manager is required
Familiarity with property management software (e.g., Yardi, RealPage)
New York Real Estate License preferred or willingness to obtain

Responsibilities

Oversee daily operations of the affordable housing community, ensuring compliance with HUD, LIHTC, Fair Housing, and applicable local and state regulations
Ensure resident files, certifications, recertifications, and documentation are accurate, complete, and audit-ready
Partner with compliance teams and agencies during audits, file reviews, and inspections
Ensure all policies, procedures, and regulatory requirements are followed consistently
Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.
Provide high-quality customer service to residents and prospects, responding to concerns promptly and professionally
Oversee in coordination with compliance move-in, renewals, transfers, and waitlist management in compliance with program requirements
Support conflict resolution and ensure consistent follow-up to maintain a positive community environment
Communicate clearly with residents regarding policies, procedures, and expectations
Manage rent collections, delinquency follow-up, and coordination with accounting teams
Support budget execution, expense control, and basic financial reporting
Ensure timely and accurate data entry into property management systems
Lead, coach, and support on-site staff including leasing, maintenance, and administrative team members
Hire, train, schedule, and evaluate staff performance as needed
Foster a collaborative, accountable, and resident-focused team culture
Serve as a steady on-site leader during high-volume or high-stress periods