Community Manager - Student Housing

University Partners•Lansing, MI

4d•Onsite

About The Position

The Community Manager oversees the full operations of the property — financial performance, staff leadership, resident experience, and community upkeep — ensuring the community runs smoothly and profitably.

Requirements

Minimum of 2 years of community or property management experience in a private, professionally managed student housing owner/operator portfolio.
Demonstrated ability to manage property budgets, interpret financial statements, and make data-driven decisions to optimize occupancy and NOI.
Previous leadership experience supervising a team, including hiring, training, performance evaluation, and staff development.
Strong communication, conflict-resolution, and resident/customer-service skills.
Proficiency in property-management software (like Entrata), Microsoft Word/Excel, and familiarity with common leasing, accounting, and reporting processes.
Highly organized, detail-oriented, able to multitask and prioritize in a dynamic environment.
Availability to work weekends, evenings, and flexible hours as needed, and to respond to after-hours emergencies.
Ability to handle physical aspects of the role (walking, light lifting, property walk-throughs, etc.).

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience.
Proven track record in resident retention, top notch reporting, capital project management and budgeting skillset, marketing, and community programming.
Strong sense of professionalism, fairness, integrity, and consistency.

Responsibilities

Lead leasing, marketing, and financial planning/P&L for the property to hit occupancy and revenue goals, and maximize NOI.
Prepare and manage annual business and marketing plans, budgets, and expense projections.
Collect rents, manage delinquencies, and handle evictions when necessary. Oversee invoicing, resident refunds, and direct-deposit accounting.
Oversee maintenance, vendor work, capital improvements, and property maintenance to meet University Partners standards.
Hire, train, mentor, and retain on-site staff (leasing, maintenance, grounds, security as needed); conduct performance reviews and coordinate with HR for associate welfare or disciplinary issues.
Supervise all leasing and approval activity, ensuring compliance with lease documentation, leasing standards, safety policies, and Fair Housing laws.
Develop and implement resident retention, marketing, and community-engagement programs (including community events and outreach).
Handle resident issues (disputes, renewals, maintenance emergencies, after-hours calls) in a professional, resident-first manner.
Manage data integrity in Entrata: traffic leads, work orders, applications, resident data. Ensure accurate reporting and documentation.
Monitor local market trends and competition; conduct monthly market surveys and adjust strategies accordingly.
Oversee move-in/move-out and lease-turnover processes (especially summer turn period).