Community Manager

Edward Rose & Sons•Troy, MI

18h•Onsite

About The Position

We are currently looking for a Community Manager to join our on-site community team to help support a positive experience for our residents. Edward Rose & Sons has been committed to career development for our team members for over 100 years, offering opportunities to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

Requirements

Previous sales or customer service experience is required
Must be proficient with Microsoft Office programs
Maintain a professional appearance following team dress code policy
Must be flexible with work schedule. Weekend hours may be assigned
Have reliable transportation and valid driver’s license

Nice To Haves

Bachelor’s degree is preferred
CAM certification preferred
Previous experience in a supervisory role is preferred
Previous experience in multi-family property management is preferred
Previous leasing experience is preferred
Experience using Yardi Voyager or related property management software is preferred

Responsibilities

Responsible for the overall management of an apartment community, to strengthen and uphold the value and integrity of the company
Partner cohesively with leaders to ensure each team’s success in their day-to-day operations
Oversee maintenance and office teams (structure varies based on division)
Train team members on various customer service and apartment sales techniques
Meet with team members on a regular basis to discuss strengths and development opportunities
Maintain appropriate personnel levels, coordinate schedules and delegate effectively to meet the demands of the community
Interview and hire qualified candidates
Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors
Promote diversity, equity, and inclusion on the team
Successfully evaluate and resolve resident concerns in a timely manner
Be on property as needed for all major incidents requiring recovery (e.g. flood, electrical outages, safety incidents)
Process and evaluate applications and lease renewals
Investigate and enforce rules of occupancy, inspect vacant apartments and document needed repairs.
Work with leaders to set and adhere to operational budgets
Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location).
Consistently prepare and submit weekly reports on general operations, payroll, and the financial performance of the community