Community Manager - The Cottages at Illinois

Landmark Properties•Urbana, IL

About The Position

The Community Manager oversees all phases of the property’s daily operations and management, including leasing goals, revenue management, fiscal planning, and resident and community relations. The role calls for a polished, professional leader who leads by example and complies with Landmark Properties policies and procedures. The Community Manager reports to the Regional Director and directly manages the on-site management team. Responsibilities span leasing and marketing, general administration, financial management, personnel, customer service, facilities, and risk control. The manager works with the Leasing and Marketing Manager to meet occupancy goals, manages property budgets and financial processes, hires and develops staff, supports resident relations and retention, oversees maintenance and inspections, and addresses safety and lease-compliance concerns. Duties may be modified as community needs change. The employee may infrequently drive a vehicle for intrastate or interstate company business or travel by air. Upon hiring, employees must verify required licensing for their respective state. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Landmark Properties is an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma required.
Four years of experience in various positions in a residential rental community required.
Two years of experience as a Community Manager with a proven record of achievements required.
Proficiency in all areas of property management operations.
Strong financial, organizational, analytical, and decision-making skills.
Strong internet, word-processing, and spreadsheet skills.
Excellent communication, management, and people skills.

Nice To Haves

Bachelor’s degree strongly preferred.
Student housing experience strongly preferred.
Entrata experience preferred.

Responsibilities

Prepare marketing plans and develop strategies and programs with the Leasing and Marketing Manager to meet occupancy goals.
Prepare weekly status reports and recommend changes to pricing or leasing specials.
Maintain knowledge of the community and competing communities through evaluation of market conditions and trends.
Ensure timely follow-up with prospective residents.
Review and countersign resident Housing Contracts.
Maintain confidentiality of client, resident, and company information.
Organize staff meetings and special or emergency meetings.
Understand and adhere to Fair Housing laws, maintain a clean and professional work environment, and assist with corporate projects as requested.
Evaluate site computer and technology needs and ensure staff follow the company’s technology policy.
Lead development of the property’s annual budget and business plan.
Oversee accounts receivable and property delinquency, intervening as needed to minimize delinquency.
Oversee accounts payable, make property purchases, and monitor expenses.
Prepare monthly variance reports and month-end reporting packages on time.
Project quarterly income and expenses.
Manage staff hiring, ongoing training, mentoring, and employee development.
Report on bi-weekly payroll, timesheet submission, and employee records.
Prepare annual staff performance reviews.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Maintain effective communication with residents, parents, and university personnel.
Distribute monthly newsletters and resident communications.
Build a positive sense of community for residents and associates and encourage participation in events and activities.
Assist with mediation and resolution of resident conflicts, encouraging respect for and appreciation of individual differences.
Develop and maintain resident retention programs.
Implement a successful turn plan.
Ensure staff use the Facilities tool in Entrata to track, close, and follow up on service requests.
Ensure the maintenance team completes service requests in a timely manner.
Walk the property regularly to identify and address maintenance issues.
Lead quarterly unit inspections with the maintenance team to identify and address maintenance issues.
Understand, communicate, and enforce safety, emergency, and fire evacuation policies and procedures, including providing emergency response and referral services and resources.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and address safety and security risks.
Prepare and submit incident reports.
Handle emergency situations in conjunction with the corporate team.
Verify required state licensing upon hiring.