Community Manager

Hines•Milan, NY

10d•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Requirements

Speaking at least two languages fluently (Italian and English), a third language is a plus.
Confident with the use of technology.
Good PR skills both with tenants and with representatives of commercial activities in the area and collaborators of procurement services
Knowledge of the systems present in the structure and is available in case of night alarm.
Basic administrative knowledge (based on our needs)
Available to work on shifts, during public holidays, and weekends.
Possibility of being transferred to other buildings for future openings
Available via business WhatsApp number

Responsibilities

Move-in and move-out practices, ensuring a quality welcome for tenants
Site inspection of the structure for tenants
Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance
Organize and supervise the shared areas.
Use of the PMS and support in the implementation of the PMS itself and the App
Creation and coordination of events within the structure
On-site marketing support for activities/communications/branding
Finance side support for reviewing tenant payments/unpaid balances/balance sheets
Management of complaints by tenants
Communication of move-outs for timely re-marketing
Point of reference for on-site safety and system updating
Receive shipments and parcels for tenants
Key Contact person in case of on-site collection of parcels
Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson
Reporting malfunctions/interventions required within the shared areas.
Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)
Restaurant reservations
Booking services: baby-sitting, dog sitting, food and flower/theater delivery
Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested
Verify that maintenance work conducted for tenants is conducted promptly
Taxi booking/rental car delivery/other tenant notifications
Delivery and collection of tenants' laundry (this if not conducted directly by the laundry)
When booking coworking spaces: check the order of the operating spaces for the devices
Tour the structure and check the state of cleanliness
Setting of internal procedures and best practices
Site inspection of the apartments during the move in-move out phase and signing of the delivery and redelivery reports
Setting up reports as required by Operations Manager