Community Manager
About The Position
The Community Manager is the voice of Phusion’s brands in the wild – shaping how consumers experience Four Loko, Overtime, and our broader portfolio in real time. This role owns every direct interaction across social platforms -- direct messages, comments, and customer service channels, ensuring each touchpoint reflects the brand’s voice, energy, and culture. You live and breathe social culture, emerging trends, music, fashion, and everything in between. The ideal candidate is passionate about storytelling, social media engagement, and creating authentic connections that drive brand awareness and loyalty.
Requirements
- Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.
- 1–3 years of experience in community management & social media management.
- Copywriting experience.
- Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
- Experience with real-time reactive content preferred.
- Experience managing brand accounts across platforms such as Instagram, TikTok, LinkedIn, Facebook, Reddit, or Discord.
- Familiarity with social media analytics tools and community management platforms.
Responsibilities
- Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
- Respond to inbound messages and community engagement across platforms and online communities.
- Foster strong relationships with customers, fans, and influencers within the community.
- Ensure consistent brand voice and tone across all community interactions.
- Implement strategies to grow and nurture the brand’s online community.
- Identify, escalate, and activate opportunities with brand advocates and fans.
- Track engagement metrics and provide regular reports on community growth and activity.
- Share feedback from the community that can inform marketing, product, and customer experience improvements.
- Identify, recruit, and manage relationships with micro-creators and UGC partners.
- Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.
- Maintain a pipeline of creator relationships.
- Manage consumer-facing customer service channels (social media, email channels, website inquiries, merch store returns, etc.)
- Triage and resolve product questions, complaints, and feedback.
- Track common issues and surface trends to the marketing and product teams.
Benefits
- medical
- dental
- vision
- life
- accident & disability
- parental leave
- employee assistance program
- commuter & transit
- paid holidays
- paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
