Community Manager - HOA Property Management - Fort Worth

SpectrumAM•Fort worth, TX

5d•Hybrid

About The Position

We are seeking positive and motivated professionals for a career change into property and HOA community management. Our company provides industry-leading education and training, including a one-year initial training period and assigned mentors. The education will equip you to become an industry expert in three years and serve you well in future roles. Typical backgrounds include retail, restaurants, hospitality, administrative roles, department managers, office management, and operations. Candidates must have 8 to 10 years of professional experience requiring proactive effort and decision-making. Developed skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful. This role will further develop these skills, serving as a strong foundation for general business and administration. We foster a vibrant culture based on trust, support, career development, fun, autonomy, and strong human connections, viewing our team as a 'work family'. The Community Manager is the face of our organization, acting as a liaison between HOA boards, homeowners, and vendors. This multifaceted role requires ultimate ownership, customer service excellence, vendor relationship management, and portfolio operation, all with a positive attitude.

Requirements

Approximately ten (8+) years of solid work experience.
Ability to attend or run evening meetings (usually 30-40 per year).
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfortable with public speaking in small and large meetings.
Great conflict management skills in sometimes stressful situations.
Experience with gathering bids for large projects and management of those projects.
Must have a customer-centric positive attitude.
Take extreme ownership of tasks.
Be a team player.
Be coachable.
Highly organized.
Accountable.
Fantastic multi-tasker.
Must be able to commute to our local office for team collaboration, onsite functions, or any mandatory events.

Nice To Haves

Prior HOA experience is not required.
Backgrounds from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more are considered.
Developed skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful.

Responsibilities

Live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Be available for after-hour emergencies.
Additional tasks, as necessary.

Benefits

Hybrid Empowerment Plan (after the first year, with manager approval).
5 weeks of PTO.
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D.
401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.