Community Manager, LA (Contract)

Chief•Los Angeles, CA

23h•Hybrid

About The Position

Chief is a private network for powerful women executives, aiming to maximize their leadership impact. The network includes members from over 10,000 companies, with a significant portion being C-suite executives. Chief offers a blend of digital and in-person experiences, including executive coaching, education, programming, and events. The company has clubhouses in major US cities and is backed by prominent investors. Chief fosters a workplace culture that is real, respectful, and values diverse voices and experiences. This is a contract position running from July through January. The Community Manager - Large Market is a member-facing role focused on facilitating member relationships and connections within their designated markets. The role requires a deep understanding of local needs, identifying opportunities for engagement, and developing strategies in collaboration with members. This position reports to a Senior Community Manager / Team Lead.

Requirements

Deep understanding of local needs across multiple markets.
Ability to develop strategies in co-creation with members.
Experience in gathering data to understand community needs and track success.
Proficiency in leveraging digital platforms for community engagement.
Responsibility for KPIs indicating member engagement, satisfaction, and retention.
Experience managing a budget, ensuring spend aligns with strategic priorities and member impact.
Ability to travel to host in-person events in non-home based markets at least 2-3 times per month.
Experience creating programming and facilitating in-person events and experiences.
Ability to maintain a heatmap of a local market to understand member gathering preferences.
Skill in monitoring member-led meetups for engagement opportunities.
Experience building relationships with local partners.
Ability to proactively build relationships between local members.
A growth mindset and a member-obsessed culture.

Nice To Haves

Experience in a member-facing role.
Experience in facilitating executive-level discussions.
Familiarity with the Fortune 100 landscape.
Experience working with senior women executives.

Responsibilities

Develop, refine, and iterate on a local, in-person community strategy to drive member connections and build community, ultimately aiming for member retention.
Gather data to understand community needs and track success metrics.
Leverage the digital platform to enhance local community engagement.
Be responsible for Key Performance Indicators (KPIs) related to member engagement, satisfaction, and retention.
Manage and steward the market’s community budget, ensuring alignment with strategic priorities and member impact, and regularly submitting and tracking spending.
Travel required to host in-person events in non-home based markets at least 2-3 times per month.
Create programming and facilitate in-person events and experiences tailored to local member needs, delivering a minimum of 2-3 events per month.
Maintain a heatmap of the local market to understand member gathering preferences and plan events accordingly.
Monitor in-person, member-led meetups to identify opportunities for support and engagement.
Build relationships with local partners to enhance the member experience.
Proactively build relationships between local members to support their community building and connection efforts.